Software Technical Support

Amalgamate Technology is a fast-growing IT company providing software solutions and technical services to clients ,We are looking for a dedicated IT Technical Support Engineer to handle customer support and internal technical issues efficiently.

Key Responsibilities

• Provide technical support via phone, email, WhatsApp, or ticketing system
• Diagnose and troubleshoot software, hardware, and network issues
• Install, configure, and maintain systems and applications
• Monitor system performance and report issues
• Escalate complex problems to the development team
• Maintain proper documentation of support cases
• Train users on system usage when required
• Ensure customer satisfaction and timely issue resolution

Technical Skill Required

• Basic knowledge of operating systems (Windows, Linux)
• Understanding of networking concepts (IP, DNS, router configuration)
• Knowledge of database basics (MSSql – basic queries)
• Network cabling and crimbing
• Basic understanding of web applications and hosting
• Ability to read logs and identify system errors

Job Type: Full-time

Pay: QAR2,000.00 - QAR3,000.00 per month