Software Technical Support Specialist

Are you passionate about applying your skills and experience to drive digital transformation in the energy space?

At inavitas, we develop smart energy management software with a vision to lead the digital transformation of the energy sector. We provide energy monitoring, management, and optimization solutions for a wide range of customers—from renewable power plants to residential and commercial facilities.

With strong R&D capabilities and the deep industry expertise of our founders and leadership team, we collectively shape the future of energy through our operations in Turkey, Germany, and Australia. Our advanced software and data-driven approach help customers achieve higher efficiency, sustainability, and performance.

We have a fantastic opportunity for a Software Technical Support Specialist who enjoy working high-end technologies on various exciting multinational projects to join our vibrant team.

Role Overview

Technical Support Specialists are primarily responsible for supporting the inavitas product suite, related third-party solutions, and the users who benefit from these systems.

The core responsibility of this role is to provide support to customers, internal business units, and partners regarding product/software issues and other operational needs. Support requests are received via phone, email, or support portal. The support team is expected to review all cases professionally and promptly, prioritize them appropriately, assess their impact, and ensure timely resolution.

General Qualifications

• Bachelor’s degree in Electrical Engineering, Electrical & Electronics Engineering, Computer Engineering, Energy Systems Engineering, or related fields
• Minimum 3 years of experience in similar roles
• Experience in customer relations
• Preferably knowledgeable about electricity distribution regulations and field management systems
• Preferably familiar with electrical grid systems
• Knowledge of communication protocols such as Modbus, IEC61850, IEC104, IEC60870, and TCP/IP
• Familiarity with SCADA systems and related devices (RTU, PLC, Modem, Datalogger, etc.)
• Knowledge of Industrial SCADA Systems and Automation
• Preferably experienced in programming/configuration of devices such as RTU and modems
• Knowledge of SQL and PostgreSQL databases
• Familiarity with JavaScript technologies
• Ability to support field teams from the office (remote support)
• Proficiency in MS Office applications, especially Excel and Word
• Strong interest in research and development
• Strong problem-solving skills
• Effective time management skills
• Customer-oriented mindset with a focus on customer satisfaction
• Strong verbal and written communication skills; a team player
• Strong listening and analytical problem-solving abilities

Job Responsibilities

• Follow and stay updated on regulations, practices, and developments in the energy and distribution sector
• Provide technical support within defined SLAs to customers using our energy management system products under service agreements
• Perform first-level troubleshooting, escalate issues to relevant departments when necessary, and ensure resolution
• Track and follow up on issues, seeking guidance and collaboration when needed to ensure timely and satisfactory resolutions
• Contribute to the improvement of business processes
• Collaborate and coordinate with other team members
• Provide remote technical support to field teams
• Deliver end-user training on products
• Demonstrate flexibility when required to ensure uninterrupted customer service
• Analyze critical processes in detail, identify issues, and develop solution proposals
• Maintain a customer-centric approach in all activities