Solutions Architect (Automation Controls, Industrial, Engineering Consultant) - Hybrid - Memphis, TN, Chesterfield, MO (St. Louis) or Lenexa, KS (KC)

Solutions Architect (Automation, Controls, Industrial, Engineering Consultant) – Hybrid – Bartlett, TN (Memphis), Chesterfield, MO (St. Louis) or Lenexa, KS (Kansas City)

Come join a company that recognizes and rewards your abilities, provides opportunities to advance your career, and fosters an environment to learn and develop. Experitec is seeking a high impact employee with focus and integrity to significantly improve the businesses of our customers and shape the future of Experitec’s business as Solutions Architect. Join a high-performance team and level up your customer service acumen while sharing your knowledge with other team members.

Come join a 100% employee-owned company focused on customer outcomes and employee success! This position requires a hands-on approach, a strong work ethic, the ambition to interface with customers onsite, a troubleshooting mindset, and a commitment to excellence. In this position, you may have the opportunity to work in different industries including chemical, renewable energy, food & beverage, refining, oil & gas, pulp & paper, water treatment, metals/mining and consumer goods. Experitec provides strong technical and customer service training throughout your career which will include:

• On-The-Job training to set you up for success.

• Ongoing sales and customer service training.

• Technical training on key products and systems.

• Ongoing training on various company functions as an Employee-Owner to broaden business acumen.

Opportunities to make an impact:

• Serving customers as technical resource in the development of systems hardware and software solutions.

• Working with our Remote Automation Solutions (RAS), Reliability and Process Systems & Solutions (PSS) departments and products.

• Interacting with customers in manufacturing facilities and serving different industries including chemical, power generation, refining, oil & gas, food & beverage, pulp &paper, and water. Being an integral part of Engineering consulting with customers as part of Outside Sales team.

• Proactively working to help develop and support the account strategies led by our Account Managers, through knowledge of the customer’s technical requirements, purchasing history and processes.

• Working directly with customers as a key liaison to build and maintain relationships through understanding technical challenges and proposing solutions.

• Directly impacting sales revenue through understanding sale cycles and participating in direct follow up with procurement, plant maintenance, plant engineers, and consulting engineers.

• Building a strong understanding of the customers’ business, industry best practices, Emerson’s technology portfolio, and value statements for our solutions, effectively communicating this value to generate profit for both the customer and Experitec.

• Working with Account Managers, Customer Service, Order Management, factory personnel, direct team members and other departments to provide a no-equal customer experience.

• Managing workload by setting expectations with customers and prioritizing work based on customer level, situation, and input from Account Managers.

• Proactively communicating with the internal and external partners to keep everyone aware of status as it relates to proposals.

What does the Solutions Architect do?

Work with customers and internal resources to understand the technical application needs of the customer and address them with a blend of our hardware and software offerings to create an effective solution to their requirements. Learn the capabilities of all Emerson Automation Solutions and third-party products in order to provide a solution. Work with customers on technical specifications and provide comments regarding acceptance, exception, or clarifications to those specifications.

The prime objective of this role is to architect and quote system solutions that generate the targeted results and satisfaction for our customers by:

• Providing knowledge of customer applications and knowledge of RAS, Reliability and PSS products and services to provide automation solutions to customers.

• Proactively communicating quotation activity with Account Managers, Project Pursuit Leads, and Sales Management.

• Collaborating with the team to develop the best hardware and software product solution for success.

• Drafting proposal documents for the team including Bill of Materials, supporting comments, and System Architecture Drawings.

• Collaborating with Sales, Order Execution, Warehousing, and Engineering to develop and deliver value to our customers.

• Recommending, proposing and providing complete automation solutions to our customers.

• Achieving technical knowledge depth in the hardware and software products and services we deploy at the customer site.

• Actively participating in project pursuit teams to provide technical knowledge and leadership for individual opportunities.

• Developing a rapport with our fellow associates as a team to get the job done.

This position is part of our Outside Sales team within Experitec with the specific title of Solutions Architect.

What Experitec offers:

At Experitec, we know our employees are a critical part to our overall success. We care about the wellbeing of every employee. No matter what stage of life they’re in, Experitec strives to support and care for each employee with a benefits program tailored to their needs. We pride ourselves on offering a flexible work environment ensuring our employees have the work-life balance they deserve. We believe giving our employees the resources they need to succeed in their personal lives will enable them to reach their peak performance in their professional lives.

Required Skills, Experience & Abilities:

• High school diploma or equivalent.

• One or more years of industrial or technical work experience.

• One or more years of customer service experience.

• Proficient in Microsoft Office (Excel, Word, PowerPoint), Outlook email, and basic computer skills.

• Ability to work efficiently and effectively within a business system.

• Ability to work onsite Monday through Friday from 8:00 am to 5:00 pm, with occasional additional hours as needed. After completing up to 6 months of training, employees are eligible to transition to a hybrid schedule, which includes working onsite at least 3 days per week and remotely up to 2 days per week.

• Ability to lead projects from inception to completion.

• Ability to utilize personal vehicle for the majority of work travel AND ability to rent a car when requested for work travel.

• Ability to travel up to 20% of the time which may include overnight stays during half of the travel time.

• Ability to drive for the company with a valid driver’s license and the ability to pass driving record background check.

• Ability to independently travel domestically as needed for training opportunities which may include some overnights.

• Ability to wear PPE as appropriate for potential environmental hazards.

• Ability to lift and move up to 40 lbs.

• Ability to thrive in a fast-paced and ever-changing environment and ability to collaborate with team to utilize suggestions and input for success.

• Strong attention to detail with the ability to actively solve problems and utilize critical thinking as situations evolve.

• Flexible, assertive, stress-tolerant, and optimistic mindset, with a willingness to adapt to evolving project requirements and deadlines.

• Ability to communicate effectively cross-functionally and build consensus to expedite solutions.

• Proactive and self-motivated with strong organizational skills, ability to independently manage workload and set priorities effectively.

Preferred Skills, Experience & Abilities:

• Bachelor’s degree.

• Degree in Engineering or a closely related field.

• Five or more years of experience with data entry into a business system.

• Five or more years of industrial or technical work experience.

• Two or more years of customer service experience.

• Two or more years of project management.

• Military experience.

• Experience in instrumentation, manufacturing, and/or process control industries.

• Two or more years of experience collaborating with engineers.

What does Experitec do?

As an Emerson Impact Partner, we have the exclusive rights to sell and service Emerson Automation Solutions products in our defined territory. Our customers are largely manufacturing facilities and Upstream Oil & Gas. We serve many different industries including chemical, power generation, refining, oil & gas, food & beverage, pulp & paper, and water. We partner with our customers to optimize the performance of their automated processes (reduce cost and increase throughput and quality), make their plants safer places to work, and/or help them reach environmental goals. Our engineered solutions include both innovative technology, products, and services. We are a group of Driven, Positive and Collaborative Employee Owners!

Benefits Package*:

• Experitec is 100% Employee Owned! Opportunity to become an employee owner and receive company stock through our ESOP (Employee Stock Ownership Plan) encouraging and rewarding long term commitment.

• Flexible work environment with Paid Time Off (PTO) including vacation, personal, holidays, parental leave and volunteer time off.

• Total Rewards Package includes both annual salary and performance incentive based on individual and company performance.

• 401(k): Experitec matches 50% of every dollar employee contributes up to 6% of annual compensation in addition to a 3% Safe Harbor Contribution. This is a total company contribution of 6% to your retirement account.

• Benefit Plans include medical, accident/critical illness, dental, vision, disability, life insurance, Health Savings Account, Flexible Spending Account, Employee Assistance Programs, Years of Service gift cards, and Tuition Reimbursement.

• Career Development & Training Opportunities include On-The-Job training, coaching, mentoring and workshops to improve professional skills and progress toward personal career goals.

• Full details available in Benefits brochure provided to candidates prior to offer decision.

Work Authorization

Experitec does not provide immigration sponsorship (e.g., H-1B visa sponsorship).

Equal Opportunity Employer

Experitec is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability, or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

Talent Management

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Experitec is committed to providing access and reasonable accommodations in its application process for and to the extent required, for the actual position sought by the applicant for individuals with disabilities. Applicants with disabilities are encouraged to request any needed accommodation(s) using mailto:Talent@experitec.com. This mailbox is for accommodation requests and will not have visibility or be able to respond to general application or interview status requests.

To all recruitment agencies: Experitec does not accept unsolicited third party resumes for this position.

This posting will be available for application until at least September 28, 2025.

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