Solutions Engineer

About PSD Citywide
Ready to make a real impact on communities across North America?

PSD Citywide isn’t just a software company; we’re transforming how Local, First Nations, and Regional Governments achieve success and build sustainable futures for their communities. As a recognized leader in Enterprise Asset Management, maintenance management, and planning solutions, we provide cutting-edge software and expert advisory services that improve infrastructure and public services.

Why join us? We are a "Fun-clusive" organization! This means we intentionally foster a supportive and engaging culture where your contributions are celebrated, your skills are rewarded, and your career growth is encouraged.

Ready to influence change? Bring your expertise in technology and data to our team and directly shape how local governments improve service delivery. Apply now!

Job Description

The Solutions Engineer plays a critical role in bridging technology, product capabilities, and customer needs within PSD Citywide Enterprise solutions. This role partners with Sales, Implementation, and Customer Success to support clients through technical discovery, demos, and pre-sales support. The Solutions Engineer is a technical problem-solver who excels at explaining complex concepts to government stakeholders, gathering requirements, and ensuring our sales support aligns with the needs of public-sector organizations.

Job Duties & Responsibilities

• Partner with Sales to understand customer challenges, workflows, and system requirements.
• Deliver compelling product demos tailored to municipal, state/provincial, and federal government use cases.
• Translate technical product features into clear, value-driven benefits that resonate with public-sector audiences.
• Bridge point between SMEs and Sales to translate expertise guidance on best-fit modules, integrations, and data flows to meet customer objectives.
• Ability to understand and relay system configurations, integrations, and implementation approaches based on PSD standards.
• Conduct technical assessments and map government workflows to platform capabilities.
• Work closely with Product to relay customer feedback, feature requests, and market needs gathered from client meetings.
• Support RFP responses by providing technical content review.
• Prepare technical materials for evaluation committees, procurement reviews, and stakeholder presentations.
• Ability to translate software enhancements, new features, documentation and updates to sales team members.
• Provide internal enablement and training to Sales and Customer Success teams to increase product and technical knowledge.
• Clearly articulate product limitations, technical constraints, and scalable solutions.
• Travel: position requires travel to client locations within Canada and the United States; requiring a valid provincial license, Canadian passport and the ability to travel internationally.
• Support webinar creation and delivery, software enhancements presentations, product town halls, and PSD user groups presentations.
• Support new hire sales training, partnering with our corporate trainers.
• Other duties as assigned.

Qualifications

• Bachelor’s degree with interdisciplinary understanding of Business and Technology.
• 5+ years in a Sales Engineer, Solutions Engineer, Product Engineer, or technical customer-facing role (SaaS preferred/GovTech).
• Experience supporting government clients or working within the GovTech sector is a strong asset.
• Strong understanding of SaaS architectures, APIs, integrations, data flows, and cloud platforms (AWS, Azure, or GCP).
• Ability to translate technical concepts into clear business value for non-technical public-sector audiences.
• Experience supporting RFPs, technical evaluations, or procurement processes.
• Excellent communication, presentation, and relationship-building skills.
• Demonstrated ability to conduct executive business reviews, identify adoption gaps, and support account expansion.
• Ability to work cross-functionally and thrive in a fast-paced, high-growth environment with evolving priorities.
• Strong problem-solving skills and comfort working through ambiguous or complex customer requirements.
• High emotional intelligence, with the ability to manage client expectations and resolve escalated issues professionally.
• Growth and entrepreneurial mindset, with a client-centric approach.
• Ability to contribute to internal knowledge, thought leadership, and product feedback.
• Valid driver’s license and passport for client travel. Ability to travel within a few weeks notice to support sales activities.

What We Offer:
Competitive Compensation: We offer competitive salaries that recognize your skills and experience
Wellness Coverage: Enjoy a comprehensive health and wellness benefits package that keeps you and your family secure and healthy.
Flexible Working: Work where you thrive! Enjoy remote work flexibility (specific regional options apply) while staying connected to our supportive team.
Work-Life Balance: Benefit from Flex Hours to manage your personal life and Paid Time Off (PTO) so you can fully recharge.
Unwind Early: Say hello to summer with our popular Summer Fridays—shorter work weeks to help you kick-start the weekend.
Culture & Community: Participate in fun social events (both virtual and in-person) and contribute to charity initiatives as part of our community focus.
Career Growth: Our Career Framework provides clear, structured paths for growth and ongoing learning, ensuring you reach your professional goals.

Candidate Journey

Resume Review: Once you apply, an actual person will review your resume and we are committed to getting back to you within three weeks with a response.

Phone Interview: PSD’s People and Culture team will connect with you to learn about your experience and discuss the role further. They’ll also give you an understanding of what the interview process involves, along with an estimated timeline.

Virtual Interview: Depending on the position, there will be one or two interviews with the Hiring Team that will include questions related to your skills, work experience, values and goals. We provide the opportunity to meet with a wide range of staff members so you can learn more about life at PSD Citywide.

Offer/Feedback: The Hiring Team will debrief and make a decision within a few days of your final interview. If successful, your Recruiter will present you with a verbal offer, followed by a formal offer letter via email. If the timing was not right for this particular opportunity, we will connect with you and provide feedback.

PSD Citywide is committed to ensuring equal access and participation for people with disabilities. We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility.

We are committed to accommodating people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process. Should you require any accommodation, please indicate this when you apply, and we will work with you to meet your accessibility needs.