Spa Manager

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company!

About our property:

We invite you to become part of our crew at one of the most desirable destinations on the Eastern Shore, the Inn at Perry Cabin. A Forbes 4-star historical gem tucked away on acres of privacy along the serene Miles River in St. Michaels, Maryland, the Inn at Perry Cabin encompasses genuine hospitality with a strong sense of nautical heritage. Our luxury resort provides a unique and authentic Chesapeake Bay experience and has been recognized as a top resort in the Mid-Atlantic by Condé Nast and Travel + Leisure. Providing upscale amenities such as Links at Perry Cabin (our exclusive Pete Dye-designed golf course), the Spa at Perry Cabin (our therapeutic oasis), and a Fleet of five sailboats, including the historic 1902 Skipjack, Stanley Norman, and a stately 55-foot Hinckley Yacht, Inn at Perry Cabin is one of the most desirable and unforgettable places to work on the Eastern Shore. Adding to the charm of the resort is a zero-edge swimming pool, lush gardens maintained by our on-property horticulturist, complementary bicycles, kayaks and paddleboards, and a unique array of resort activities. As a member of our crew, you will work with the BEST. Our team of diverse and passionate professionals enjoy an environment that fosters growth and encouragement in all they do. Our culture is supported by our Pillars: Service, Teamwork, Professionalism & Respect, Integrity, and Delivering Results. Our INN Crew share the goal of providing exceptional service and creating lasting memories for all guests of the Inn. If you are ready to set sail into a new adventure, apply today and enjoy the many benefits and great opportunities for growth at Inn at Perry Cabin! For more information about the Inn at Perry Cabin, please visit our website at innatperrycabin.com At Pyramid Global Hospitality, we are committed to caring for our team members by offering a comprehensive benefits package for full-time employees. Our benefits include medical insurance with employer contribution, as well as vision, dental, life, pet, and accident insurance options. We also provide a 401(k) program with an employer match and immediate full vesting, along with paid time off. Plus, all employees, including part-time team members, enjoy exclusive discounts across our portfolio of hotels. Join our team and experience the support, flexibility, and benefits that help you thrive both professionally and personally. *

What you will have an opportunity to do:

JOB SUMMARY

The Spa Manager is responsible for the establishment and execution of clear short-term and long-term goals as set by the Director of Spa. The Spa Manager is responsible for the daily leadership of the spa operations ensuring all productivity and expense controls are followed as well as ensuring that all revenue opportunities will be capitalized upon.

ESSENTIAL JOB FUNCTIONS

• Manages overall operations of the facility, including short- and long-range strategic planning so that the spa operates cost effectively and efficiently;
• Directly responsible, and acts as a supervisor, for the Spa team.
• Ensures the facility is in peak condition at all times (operations and cleanliness);
• Manages the day-to-day operations within the spa inclusive of guest experiences, scheduling, and employee relations;
• Assists in the recruitment, development and training of support staff;
• Manages, trains, and motivates all employees reporting to this position;
• Reviews and manages daily productivity;
• Reviews and creates Purchase Orders;
• Conducts inventories on a monthly basis;
• Manages product cost controls effectively;
• Conducts Performance Appraisals in a timely manner;
• Establishes short-term and long-term goals for each employees and review status of each goal on a monthly basis;
• Ensures the establishment and execution of all departmental goals;
• Assists in the implementation of 12-month marketing plan;
• Helps identify new business and marketing opportunities;
• Maintains thorough knowledge of competitors, including location, product offering, pricing, promotions and sales techniques;
• Establishes professional business relationships with all vendors and develops product inventories;
• Facility walk-through to have visual presence within department for all spa staff;
• Leads by example and ensure that employees follow all safety procedures and practices;
• Assists in the development of and adherence to all departmental emergency procedures; and
• Ensures guest satisfaction at all times

OTHER TASKS

• Ensures adherence of standard operating procedures for each department;
• Be an ambassador of the hotel and the company at all times, in and outside of the work place;
• Participates in the daily operations meeting, as necessary;
• Follows and enforces established policies and procedures;
• Handles confidential information for guests, employees, hotel or corporate interests;
• Produces reports, as needed;
• Participates in the Manager on Duty Program, representing the Inn in any matters relating to it;
• Assists other employees with their job functions to ensure optimum service to guests;
• Fosters and promotes a cooperative working climate, maximizing productivity and associate morale;
• Maintains a high standard of personal hygiene and appearance in accordance with our Grooming Policy;
• Supports Leading Quality Assurance & strive for constant improvements;
• Assists with routine housekeeping tasks in guest or office areas, as needed;
• Performs all job functions, special projects and tasks as assigned in a timely manner adhering to deadlines, as required; and
• Maintains safety and security of all guest and general hotel information.

DESIRED SKILLS AND EXPERIENCE

• High School Diploma or GED required. Business Degree (in Business Administration or Spa Management) an asset
• Minimum of 2 years’ experience in management or supervisory position; Leadership experience in a spa or related field an asset
• Experience in the hospitality industry an asset
• Experience/education or licensing in one of the spa disciplines such as massage or aesthetics a strong asset
• Desire to provide phenomenal guest experiences, a passion for quality, and attention to detail
• Strong communication skills with the ability to develop relationships and foster cooperation
• Ability to build strong relationships and lead a team of Spa professionals
• Successful track record in professionally addressing & resolving difficult and challenging issues at all levels
• Ability to develop and encourage an open, stimulating and trusting environment that reflects our Company Mission, Brand Promise and Values
• Proven leadership skills, which include coaching and training abilities and strong motivational skills.
• Computer literacy
• Must be detail-oriented and have ability to multi-task.
• Ability to be efficient and productive in a fast-paced environment.
• Must have enthusiasm, a friendly and outgoing personality, positive attitude and possess excellent customer service skills.
• Must have the ability to remain calm and collected in stressful situations.
• Must promote, and lead by example a healthy, balanced lifestyle.
• Must lead by example a professional, motivated approach to the team

SUPERVISORY RESPONSIBILITIES

The Spa Manager’s job requires the individual to interact daily with and manage the Front Desk agents, Spa attendants, massage therapists, estheticians, and nail technicians.

JOB REQUIREMENTS

Language Skills

• Ability to read and interpret product and equipment manuals, skin care and massage journals, P+L Reports, Revenue reports.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.

Mathematical Skills

Ability to work with mathematical concepts in budgetary (sales, operational product and labor cost) forecasting and analysis operational revisions accordingly. Apply concepts such as fractions, percentages, ratios and proportions to practical situations. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages.

Reasoning Ability

Must be alert and have quick reasoning. Should be able to make management decisions for the best interest of the hotel. Ability to interpret instructions and guidelines set by the hotel’s policy and procedures.

WORKING CONDITIONS

The working conditions described below are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equipment to Be Used

• Standard office equipment, including telephone, computer, calculator, fax, and computer programs including Microsoft Word, Excel, PowerPoint, and email.

Physical & Mental Requirements

• Regularly required to stand, walk, talk, and hear; frequently required to use hands to finger, handle, feel and reach with hands and arms; frequently required to sit, climb or balance, stoop, kneel, and crouch. Requires manual dexterity sufficient to operate standard office equipment. Requires normal range of hearing and vision.
• Must be able to resolve problems, handle conflict, and make effective decisions under pressure.

Work Environment

• Interior of hotel. Occasional exposure to direct sunlight, high humidity, extremes of heat and cold, noise, paint, and other exposures associated with the hotel environment.
• The work environment may involve varying conditions and circumstances with guests, staff, visitors, government agencies, etc.

This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform any other related duties, as may be required by their supervisor. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

What are we looking for?

Compensation:

$60,000

$65,000

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.