Spa Manager

Job Summary

We are seeking an energetic and dynamic Spa Manager to lead our brand new spa facility with passion and professionalism. In this pivotal role, you will oversee daily operations, ensure exceptional guest experiences, and recruit and manage a talented team of staff members. Your leadership will drive the success of the spa by maintaining high standards of service, operational efficiency, and staff development. This is an exciting opportunity for a motivated individual with a strong background in hospitality, management, and customer service to create a welcoming environment that promotes relaxation and well-being.

Duties

• Lead and supervise all spa operations, ensuring seamless delivery of services and guest satisfaction
• Manage staff scheduling, shift management, and staff supervision to maintain optimal team performance
• Coordinate events management including special promotions, wellness workshops, and private functions at the spa or event venue
• Maintain high standards of customer service by training staff in guest services and hospitality best practices
• Ensure compliance with health, safety, and sanitation regulations; implement first aid and CPR procedures when necessary
• Utilize Vagara spa software for scheduling, booking management, and back of house
• Develop and implement operational policies that enhance efficiency while fostering a positive team environment
• Manage guest inquiries, feedback, and complaints with professionalism to uphold the spa’s reputation
• Collaborate with other departments such as housekeeping or the events team to enhance overall guest experience

Qualifications

• Proven experience in spa management or hospitality leadership roles such as assistant manager or resort experience
• Strong background in events management and managing large-scale functions or special events at an event venue
• Demonstrated leadership skills with experience supervising teams and making managerial decisions confidently
• Excellent communication skills for team management, staff supervision, and guest interactions
• Proficiency in Microsoft Office applications including Word, Excel, PowerPoint for report writing and operational planning
• Experience in budgeting, cash handling, and operational management within a hospitality or resort setting
• Knowledge of health & safety protocols including first aid and CPR certification preferred
• Technical proficiency with spa equipment or related hospitality technology systems is advantageous
• Previous experience in restaurant or resort environments highly desirable
• Ability to manage multiple priorities efficiently while maintaining attention to detail

Join us to lead a vibrant team dedicated to delivering exceptional wellness experiences! We value energetic leaders who thrive on creating memorable moments for our guests while fostering a supportive environment for staff growth. This role offers the chance to make a meaningful impact within a thriving hospitality setting, where your leadership can truly shine!

Pay: From $45.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Work Location: In person