Spa Manager - Ladies only Wellness Center

The Spa Manager is responsible for the overall management and smooth day-to-day operations. This includes achieving revenue targets, ensuring premium guest experiences, maintaining brand standards, and overseeing staff performance, training, and compliance with health, safety, and hygiene regulations. In addition to managerial duties, the Spa Manager is expected to actively conduct spa treatments when required to ensure service excellence, support peak operational periods, and maintain a deep understanding of client needs and service quality. The role demands a balance of operational leadership, financial acumen, and strong people management skills to uphold the Club’s reputation for excellence. Key Responsibilities

1. Operations & Service Excellence

• Oversee daily spa operations ensuring a calm, professional, and high-quality service environment.
• Ensure all treatments, facilities, and service standards align with ZLC’s brand and Her Highness’s vision for member wellness.
• Personally perform spa treatments when needed, ensuring service consistency and supporting team workload during peak hours.
• Coordinate therapists’ schedules, room allocations, and treatment availability to maximize utilization.
• Monitor inventory of spa products, consumables, and linens; ensure cost control and timely reordering through approved procurement channels.
• Conduct regular facility inspections to ensure equipment maintenance, cleanliness, and hygiene compliance.

2. Financial & Business Performance

• Prepare and monitor monthly revenue and expense reports in coordination with the Finance Department
• Drive sales, membership tie-ins, and upselling of spa treatments and retail products
• Control operational costs, prevent wastage, and ensure optimal stock management.

3. Staff Management & Training

• Supervise and motivate the spa team including therapists, receptionists, and attendants. Conduct regular team meetings and performance evaluations.
• Ensure all staff hold valid certifications and are trained in customer care, treatment protocols, and health & safety.
• Coordinate with HR for recruitment, onboarding, and training of new staff.
• Provide hands-on technical and service training to ensure consistent treatment quality and standardization.

4. Customer Experience & Relationship Management

• Ensure a consistently excellent guest journey from booking to feedback.
• Handle VIP and member appointments personally when required.
• Address complaints or service issues promptly and professionally.
• Collect and analyze customer feedback to enhance service quality.

5. Compliance & Safety

• Ensure adherence to Dubai Municipality, DHA, and health authority regulations.
• Maintain updated MSDS sheets, hygiene logs, and sterilization records.
• Ensure all equipment is maintained and calibrated as per manufacturer and safety standards

6. Coordination & Reporting

• Work closely with the Finance, Marketing, and Operations teams for campaigns and reporting.
• Submit weekly and monthly reports covering revenue, utilization, staff performance, and customer satisfaction metrics.
• Support internal and external audits by ensuring documentation accuracy and compliance.

Qualifications & Skills

• Bachelor’s degree in Spa Management, Hospitality, or related field.
• Minimum 5–7 years of experience in a premium spa or wellness facility, with at least 3 years in a supervisory/managerial role.
• Proven ability to perform professional spa treatments (massages, facials, and body therapies).
• Strong knowledge of spa operations, retail product lines, and wellness trends.
• Excellent leadership, interpersonal, and communication skills.
• Proficiency in MS Office and good IT skills.

Core Competencies

• Professional integrity and discretion.
• Client-focused and service-oriented mindset.
• Strong organizational and multitasking abilities.
• Results-driven with a focus on revenue and quality balance.
• Hands-on leadership and willingness to support operations directly when needed.

Job Types: Full-time, Permanent

Pay: AED10,000.00 - AED12,000.00 per month

Application Question(s):

• What language(s) can you speak?
• Nationality?
• How many years of experience in a premium spa or wellness facility?
• How many years in a supervisory/managerial role within a spa or wellness facility?
• Proven ability to perform professional spa treatments (massages, facials, and body therapies)?
• Expected Salary?
• Immediate Joiner?