Spa Receptionist - Four Seasons Resort at The Red Sea, Saudi Arabia

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Soon to be one of the region’s foremost luxury beachside destinations, The Red Sea will comprise of the idyllic natural islands and lagoons across 200 kms of coastline along the western coast of the Kingdom of Saudi Arabia, between the cities of Umluj and Al Wajh. The new Four Seasons Resort will be located on Shura Island, the hub of the development and home to a yacht marina, leisure and lifestyle facilities, retail offerings, 18-hole golf course and more. The Red Sea destination is being built with sustainable practices and tourism at its core, with the masterplan being informed by an impressive marine spatial planning simulation to model the environmental impact of development and operations to minimize over-tourism while providing guests with an exceptional travel and lifestyle experience. The destination will also rely on renewable energy and will only develop a small portion of the islands with expansive dedicated conservation zones. The new Four Seasons Resort will offer approximately 149 rooms and suites, all with uninterrupted views over white sand beaches and crystal-clear waters. The property will also feature six restaurant and lounge outlets, meeting and events spaces, a marine discovery centre, Kids for All Seasons space and much more. Whether looking for rest and relaxation or sport and water activities, there will be something for everyone, including a full-service spa with a hammam, tennis courts, three outdoor pools with cabanas, and two separate beaches for families and adults perfect for soaking in the sun or diving down to explore the coral reefs.

The Role of the Spa Receptionist:

As Spa Receptionist entails a range of crucial responsibilities that directly contribute to exceptional customer service and smooth spa operations. From warmly greeting all guests and answering phone calls to helping with inquiries about spa services and products, your role as a receptionist plays a vital part in ensuring a positive experience for every guest.

One of the primary functions of a Spa Receptionist is managing appointments efficiently. This involves booking appointments promptly, utilizing the computer system to check-in guests, and accurately charging for services rendered. By efficiently handling these tasks, you contribute to the overall organization and effectiveness of the spa's daily operations.

As the first point of contact for guests, your welcoming demeanour and commitment to providing excellent customer service are paramount. Your ability to create an inviting atmosphere sets the tone for guests' experience, leaving them feeling valued and cared for from their very first interaction.

Knowledge and Skills

• Excellent communication skills and the ability to take a proactive approach to understand guests' needs and desires.

• Exceptional customer service skills and Problem-solving ability

• Good level of reading, writing, and spoken English is highly required.

• Computer skills, word, excel & PowerPoint presentation.

• Able to operate the opera system

• Familiarity with Spa Booking Software

• Local s only as per the Saudi labour law

What to Expect:

Competitive basic salary and travel allowance in a Tax-Free Environment

housing is provided

Transportation is Provided

30 days’ vacation

10 days Public Holidays per year

Paid home leave tickets.

Complimentary employee meals

Medical Insurance

Life Insurance

Employee Assistance Program

Worldwide Complimentary Room Nights with Four Seasons

Laundry/dry cleaning for provided for work attire.

Growth & Development opportunities