Spa Supervisor

Scope of Responsibilities

Reporting to the area Manager, the Supervisor will have the following duties and responsibilities*:

Daily Operations Management

• Lead and motivate the team to ensure high customer satisfaction by delivering treatments and selling products in compliance with the corporate SOP and procedures. Ensure all treatments are performed in a consistent manner and in the time allocated.
• Perform professional services according to the company standards with attention to details and in a prompt timely manner. Advise guests of services available and promote retail products to guests with full product knowledge.
• Participate in the promotion and brand visibility through the proper implementation of the corporate procedures and tools related to merchandising, marketing.
• Ensure the cleanliness, and maintenance of all equipment of the spas as well as cleaning supplies availability.
• Ensure the necessary systems and operational processes are in place and continuously improved to ensure a consistently excellent in-store customer experience.
• Handle the potential claims of the customers in order to bring solutions to every customers to transform a complaint into a satisfied customer.

Team Management

• Be an effective role model for the team
• Encourage teamwork, motivate and engage the team in achieving targets, drive daily briefing.
• Monitor individual performances and coach the team members individually.
• Optimize the roster in line with the business activity. Ensure the employees are respecting working hours, breaks, and overtime and warn his/her manager in case of deviance.
• Ensure a proper coordination between the team and the management team to maintain a good social climate and contribute to a good team cohesion.
• Ensure the training of the team and the quality of the experience is always at a top level.
• Raise awareness on the necessity of new training and perform internal audits of the shops.

Back Office Management

• Ensure the accuracy of the transactions and perform the daily cash management deposit.
• Participate in the Management meeting and report figures and activity of the shift.
• Send daily reporting to the top management
• Ensure the stock management of his/her shop is under control (par-stock follow-up/inventory,…) Monitor the stock management of the spa for retail and consumables, request, collect and stock in accordance to par stocks and inventory SOP.

Skills and Qualities

• Customer service oriented
• Excellent communication
• Sales and target driven
• Massage, manicure, or sales knowledge
• Autonomy
• Problem solver
• Adaptability (open-minded) and flexibility
• Organizing skills and priority management
• Reliability and accuracy
• Diplomatic and approachable
• Team spirit
• Interpersonal skills

Academic Education & Background

• Experiance:Graduate, 2/3 years experience in team management, and in the wellness or retail industry
• Technology & IT: Outlook, Excel, are a must
• Languages: Fluent English required
• Schedule: working early mornings, late evenings, night, week-ends required

Job Types: Full-time, Permanent

Pay: AED5,000.00 per month

Application Question(s):

• What is your current visa status?
• Are you ok with the salary mentioned?
• Can you work day and night shifts?
• How good are you at MS Excel and Reporting?
• Do you have work experience in Spa or Saloon?
• Can you join immediately?
• Do you have work experience as a Supervisor or Shift Leader?

Work Location: In person