Spanish Bilingual Front Desk Scheduler/Receptionist

Scheduler / Receptionist (Spanish-Bilingual)

Full-Time, In-Office | San Francisco, CA
Pay: $22–$26/hour (commensurate with experience)

About Speech Goals:

Speech Goals is a privately owned pediatric therapy practice serving children and families throughout San Francisco, the Peninsula, and the greater Reno/Truckee region. We specialize in supporting young children from birth through early childhood, partnering closely with families to help every child reach their fullest potential.

At Speech Goals, we believe that the best outcomes for children come from strong relationships — with families, with our community partners, and within our own team. Our work is grounded in a family-centered, parent-implemented model of care, empowering caregivers with the tools, knowledge, and confidence to support their child’s development in everyday life.

Our multidisciplinary team works with children across a wide range of developmental needs, whether a child has a formal diagnosis or families are simply seeking guidance as their child learns and grows. We collaborate closely with regional centers, physicians, insurance providers, and school districts to help families navigate services and transitions — including early intervention supports and the IEP process.

What truly makes Speech Goals special is our team. We are a collaborative, values-driven group of clinicians and professionals who care deeply about the families we serve and about supporting one another. Every role at Speech Goals matters, and every team member plays an active part in creating a positive, inclusive, and high-quality therapy experience for our community.

If you’re looking for a place where your work is meaningful, your colleagues are supportive, and your impact is felt every day, Speech Goals may be the perfect place for you.

This role is the heartbeat of our office. The right person is proactive, collaborative, solution-driven, and proud to be part of a team doing meaningful work.

What You’ll Do

• Manage and coordinate therapy schedules with accuracy, urgency, and care
• Serve as the first point of contact for families — welcoming, checking in, and supporting them in person and via phone, text, and online systems
• Communicate daily with families, therapists, and leadership to keep schedules running smoothly
• Problem-solve schedule changes, cancellations, and gaps quickly and professionally
• Maintain an organized, calm, and child-friendly front office environment
• Prepare materials and support day-to-day administrative needs
• Use online scheduling platforms, chat tools, and internal systems with confidence
• Collaborate closely with the broader admin and clinical team across locations
• Manage receptionist tasks at the office, including but not limited to ordering supplies, managing organizational systems, restocking supplies as needed, and overall maintaining office cleanliness and organization

What We’re Looking For

This role is not passive. We are looking for someone who takes ownership and pride in their work.

Required:

• Fully bilingual Spanish/English (confident verbal and written communication)
• Prior scheduling experience (healthcare, therapy, education, or similar)
• Highly responsive, detail-oriented, and organized
• Strong communication skills and professional judgment
• Collaborative team player with a solution-focused mindset
• Comfortable managing multiple moving pieces in a fast-paced environment
• In-office availability (this is not a remote role)

Strongly Preferred:

• Experience in a therapy, healthcare, education, or family-facing setting
• Experience supporting children, toddlers, or families
• Familiarity with Special Education or pediatric services
• Comfort with online platforms, scheduling software, and digital communication tools

No bachelor’s degree required.

Who You Are

• You take pride in being reliable, prepared, and proactive
• You enjoy helping families feel supported and informed
• You care about doing things well and following through
• You’re calm under pressure and quick to find solutions
• You want to be part of a team that values professionalism, kindness, and impact

Why Work at Speech Goals

• Be part of a warm, collaborative, mission-driven team
• Support children and families doing meaningful, important work
• Leadership that values clarity, respect, and growth
• A workplace where your role truly matters

Benefits

• Health, dental, and vision insurance
• Paid time off
• 401(k) with employer match
• Life insurance
• Employee discounts
• Ongoing support and growth opportunities

If you are bilingual, organized, responsive, and excited to play a key role in a pediatric therapy practice — we would love to meet you.

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Language:

• Spanish (Required)

Work Location: In person