Special Event Brand Ambassador (FIFA World Cup)

Description

Job Title: Special Event Brand Ambassador (FIFA World Cup)
Location: Tukwila, WA
Job Type: Part Time
Pay Rate: $22 per hour

Job Summary

Winston Retail is seeking enthusiastic, polished brand ambassadors to support the planning and on-site execution of a public viewing lounge event series for the FIFA World Cup. The brand ambassadors will serve as front-line hosts for guests, help maintain smooth operations during event hours, follow safety procedures, and complete required daily reporting to ensure the event is a success. This is a unique opportunity to engage with fans in a dynamic setting while delivering a memorable experience.

Key Responsibilities

• Serve as an on-site operations and guest-facing host during viewing lounge dates: welcome guests, answer questions, and direct visitors to restrooms, food options, information booths, and other amenities.
• Help set up, place, and maintain event signage and ensure the space remains organized and guest ready.
• Coordinate with event production partners and vendors and escalate issues to the designated on-site lead as needed.
• Participate in daily pre-open huddles to review priorities, partner activations, staffing positions, and peak arrival timing based on game schedules.
• Support partner activations and guest experience features to ensure safe flow and positive engagement.
• Monitor cleanliness and presentation during event hours; assist with trash/space upkeep and report major issues promptly to on-site janitorial services.
• Follow safety, security, and incident protocols: maintain awareness of exits and restricted areas, and report/document issues per the established process.
• Support event communications by using designated tools and maintaining clear coordination with the main point(s) of contact.
• Complete daily visit reports including attendee counts, photos, and anecdotal feedback
• Use provided training materials and scripts to ensure consistent brand-aligned guest interactions; share on-the-ground insights to improve future dates.

Required Qualifications

• Experience supporting events, hospitality, guest services, retail operations, or community activations.
• Strong customer service and communication skills; comfortable engaging with families and the general public.
• Ability to follow run-of-show plans, staffing positions, and safety requirements.
• Comfortable escalating issues quickly and appropriately.
• Attention to detail for reporting and documentation.
• Reliability and punctuality for call times aligned to event/game schedules.
• Ability to stand/walk for extended periods and support light event set-up tasks.
• Smartphones are required for reporting:
• • IOS: Use an iPhone 11 or newer
  • Android: Use a 2020 or newer device with an OS no more than four versions behind the latest
• Ability to lift up to 25 pounds

Preferred Qualifications

• Experience working in live event environments with AV/streaming partners and on-site troubleshooting escalation paths.
• Experience tracking attendance/foot traffic and capturing qualitative feedback for post-event reporting.
• Bilingual communication (English/Spanish) or experience supporting multilingual guests.
• Familiarity with radio/walkie-talkie communications and event staff protocols.

What’s In It For You? (Benefits)

• Competitive hourly rate
• Paid online training
• Wellness benefits

At Winston, we are ALL IN!
At Winston, we celebrate our diverse talent and unique skill sets, embracing change to grow stronger together. Our goal is to ensure every member of the Winston community feels valued, respected, and heard daily, including our applicants. As an equal opportunity employer, we consider all qualified candidates without regard to race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected characteristic. We also uphold fair employment practices concerning citizenship and immigration status.

Please visit our site to learn more about who we are and what we do!

www.winstonretail.com