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Specialist, Community & Social Ops
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Role Summary
Own the daily pulse of PiP across X, Discord, and Telegram. You'll turn our cadence into a ritual: clear prompts, smart countdowns, crisp explanations of mechanics (e.g., lineup drafts, swaps), and polished result spotlights. You'll keep channels sharp, enforce disclaimers (simulated market / NFA), and route product feedback quickly. You'll coordinate with Design/Motion, Copy, and Creator Partnerships so the right asset hits the right channel at the right moment. Calm under pressure, concise under time, and allergic to fluff.
What You'll Do:
Run the daily cadence on X/Discord/TG: prompts, countdowns, spotlights, and post-cutoff recaps. Label clearly: distinguish platform news (PiP swarm, Swarm Box, research drops) from the Market Mavericks sandbox.
Moderate with backbone: set rules, remove spam, keep debate competitive-not toxic.
Reply macros: maintain fast, on-brand answers for FAQs, edge cases, and policy clarifications.
Disclaimers by default: simulated markets/NFA on performance or trade-related posts.
Creator boosts: coordinate with the KOL PM to amplify approved creators; verify assets, links, and attributions.
Channel hygiene: threads, pins, channel descriptions, role/permission hygiene (Discord), bot basics (TG/Discord).
Light content ops: crop a card, add subtitles, trim a 10-20s clip when editors are offline.
Escalate & close the loop: collect bugs/requests, post concise summaries to the team, update the community when fixed.
Basic link discipline: use provided short links; never post a raw or wrong link
Qualifications
What You'll Bring
Must-Haves:
Hands-on experience running X, Discord, and Telegram communities for a product, game, or creator brand.
Crisp writing in English - short, punchy, clear under time pressure.
Moderation chops: conflict de-escalation without killing momentum.
Operational discipline: scheduling tools, macro libraries, link shorteners, and quick editors (CapCut/Canva/ScreenStudio or similar).
Comfort with roles/permissions (Discord), bots (Discord/TG), and Threads/Spaces basics (X).
Strong sense for brand lines: what's platform vs sandbox, when to add disclaimers, and when to escalate.
Nice to Have:
Arabic and/or GCC community experience.
Background with fintech, markets, or competitive gaming communities.
Light motion/thumbnail skills; taste for mobile-first typography.
Experience supporting KOLs (briefs, approvals, link checks).
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