Specialist, Hoʻokele Implementation and Practice

Job Purpose
The Specialist, Hoʻokele Implementation & Practice leads learning and development efforts to identify and implement best practices in the use of Hoʻokele, LTʻs information & constituent management system and single source of truth supporting data-informed decision-making at the program and organizational level. The Specialist works with LT support departments and program locations to curate and train on all Hoʻokele and Constituent Relationship Management (CRM) functionality to ensure consistency of use supporting program implementation to ensure documentation and tracking of outcomes/impact for kamali'i and 'ohana served by the Trust. This includes engaging with end users on all levels to identify and resolve any system or operational issues impacting data input and update/onboard training materials as necessary, leading coordination of Data Documentation Sessions, and participating as a member of the Hoʻokele Continuous Quality Improvement Committee. The Specialist works closely with LT leadership and all LT progam locations to support implementation of LTʻs diverse Youth Programming in a manner that ensures innovation, best practice application and cultural resonance in a manner that reflects the mission, vision, and values of the Trust.

Essential Responsibilities

• Design, develop, and deliver a comprehensive blend of instructor-led, eLearning, and distance learning that enhances and strengthens professional development and improves teammate skills and competencies related to use of LTʻs Hoʻokele Information and Constituent Management System, data consistency, and outcome/impact reporting related to the delivery of best practices in clinical and cultural interventions, programs, and practices aligned with organizational values and mission.
• Facilitate large and small scale learning sessions for all LT program locations and support departments and create an engaging learning space to enhance end-user engagement, proficiency, and confidence in use of Hoʻokele.
• Provide ongoing support to all LT program locations and departments through organizing and facilitating of weekly Data Documentation sessions. Champion data-informed practices across the organization.
• Respond to program related Hoʻokele IT Help Desk ticket requests. Address and resolve end-user issues promptly to ensure support of documentation consistency and data-informed practices.
• Collaborate with LT program locations and departments to gather feedback about the quality and impact of training. Analyze feedback and continuously update training materials based on organizational needs, end-user input and system updates.
• Participate in weekly Hoʻokele/Salesforce Continuous Quality Improvement Committee (CQI) to monitor and address end-user feedback, current/future system updates, and issue resolution.
• Ensure that all Hoʻokele training programs and system usage complies with LT organizational policies and procedures. Regularly review and contribute to updating of policies and procedures, as applicable, in accordance with best practices and regulatory requirements. Communicate any Hoʻokele related updates across the organization.
• Kipuka Services support and technical assistance as needed:
• Consultation services, such as practice supports or program design that reflect LT policy and documentation requirements.
• Assist in quality improvement activities and initiatives at LT program locations.
• Provide coverage and staffing at various LT program locations where applicable.

Other duties

• Contributes to the Trustʻs success by accepting new assignments, helping team members, learning new skills, and striving to improves team and organization results.

Qualifications

• Bachelor’s degree in social work, education or related field, or acceptable equivalent. Knowledge of youth development programming and casework and at least 3 years of relevant experience in field.
• Project management experience taking initiatives from ideation to implementation.
• At least 3 years experience in supporting the design and facilitation of learning initiatives in a professional setting.
• At least 3 years experience in supporting information system records management and reporting.
• Valid driver license, clean traffic abstract, and access to a privately owned automobile with valid no-fault insurance.
• TB clearance.
• First Aid and CPR/AED Certification, preferred.

Job Competencies

• Demonstrated ability to Collaborate: Interact effectively with at-risk youth, community partners, and multi-disciplinary teams. Support organizational goals and outcomes, rather than solely for individuals or single team benefit.
• Demonstrated ability to Communicate: Clearly conveys and receive information and ideas to individuals or groups that engages the listener and invites response and feedback. Demonstrate good written, oral, and listening skills.
• Knowledge of and demonstrated expertise in direct practice involving case and groupwork, trauma-informed approaches, youth development, and quality assurance processes:
• Respects and relates well to people from varied backgrounds and is sensitive to group differences. Experience in working with or working knowledge of at-risk youth.
• Knowledge of diversity and cultural competency, interpersonal relationships, impacts of illness, trauma or injury, and the effects of the physical, social and cultural environment.
• Demonstrated expertise in all phases of adult learning and skill development to include but not limited to:
• Ability to design training and instructional materials and ability to train, coach and consult on construction and application of policies, procedures, and guidelines.
• Ability to quickly acquire necessary level of knowledge to support the development and updating of policies, procedures, and guidelines across LT programming.
• Program and project management skills (intermediate to advanced)
• Ability to effectively oversee a number of deliverables and manage them to timely completion; to identify priorities aligned with organizational needs when faced with competing and sometimes emergent demands for resources.
• Ability to effectively work in an interdisciplinary teaming environment, cross-communicating and coordinating toward mutual engagement and understanding.
• Strong organizational, analytical, interpersonal, facilitation, presentation, strategic and creative problem-solving skills are essential.
• Strong oral, written, and visual communication skills.
• Demonstrated ability to remain flexible in adapting to change and learning new systems and processes. Tolerance for ambiguity, emergence, and divergent work.
• Demonstrated ability and success in collaborative efforts, ability to lead and work as member of a multidisciplinary team, understand organizational culture, systems and importance of community.
• Understanding of systems, design thinking, adult learning styles, and coaching strategies.
• Demonstrated ability to work independently where necessary and take initiative to accomplish tasks toward meeting of key deadlines.
• Proficiency with MS Office software and Salesforce-based applications is desirable.
• Ability to work flexible hours when necessary, including nights and weekends, to meet key development, design, and implementation deadlines.
• Ability to work in environments that are in-office, virtual, and/or field-based.
• Ability to travel to kīpuka and other locations required for meetings, conferences and events.

Organization Competencies

• Alignment with Queen’s legacy: Understanding and appreciation of Queen Liliuokalani’s story, her legacy and the Hawaiian Culture is foundational to staff’s commitment to working with our Hawaiian children, families and communities. Demonstrates respect for and appreciation of Hawaiian values history, and culture, understanding its implication in one’s work, in fostering meaningful relationships, and in embracing the community served.
• Hoʻomau i ka ʻImi Naʻauao (Continuous Learning and Improvement): Committed to creating and reinforcing an environment of continuous learning and improvement.
• Hoʻike i na Manaʻo Pono (Effective Communication): Communicates with those we serve and each other in a consistent manner that results in mutual understanding, harmony, and action.
• Noʻonoʻo loi (Critical Thinking and Problem Solving): Actively and skillfully understands, conceptualizes, applies, analyzes, synthesizes, and/or evaluates information and develops and supports fact-based analyses and recommendations.
• Hoʻo kumu aʻe or ʻImi hakuhia (Innovation): Identifies and integrates creative ideas into new or existing services and promotes effective problem-solving.
• Pilina Hoʻohana a me ka Hana Hilinaʻi (Building Relationships and Creating Trust): Manages relationships to create optimal opportunities and move the organization forward.
• Alu Like i ka Hana (Teamwork): Works cooperatively and collaboratively with others throughout the organization in alignment with the organization's objectives.
• Hoʻonui i ka ʻIke (Capacity Building): Encourages personal growth by exhibiting trust and a belief in the capacity of others.

Mental and Physical Demands:

• Ability to lift 25lbs pounds. Requires frequent sitting, bending, standing.

Terms and Conditions of Employment
As a condition of employment, employee will be subject to LT’s policies and procedures.

Job Title: Specialist, Hoʻokele Implementation & Practice Reports to: Director, Program Solutions
FLSA Status: Exempt, Full-Time Aligned Executive: VP & Chief Operating Officer
Kīpuka: Liliʻuonamoku Department: Program & Practice Development

Liliʻuokalani Trust is an Equal Opportunity Employer. We strive to recruit, train, and retain innovative talent from a diverse candidate pool. All employment decisions will be based on merit, competence, performance, and business needs. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity or expression, religion, ancestry, genetic information, citizenship, marital/civil union status, arrest and court record, domestic or sexual violence victim status, credit history, disability or veteran/military status or other applicable legally protected characteristics.