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Specialist, Ticketing Operations Administration, FIFA World Cup 2026
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Department:
Ticketing, Hospitality & Stadium Revenue
Employment Type: Fixed Term - Full Time
Location: Miami
Description
The Ticketing Operations Administration Specialist will report directly to the Head of Ticketing Operations and be a key member of the FIFA26 Ticketing and Hospitality team. This role is highly dynamic and requires an adaptable all-rounder who can shift between priorities and provide support across various areas as needed. The position involves close collaboration with both the local and Zurich-based Ticketing Operations teams, as well as other key stakeholders, to successfully plan and deliver the FIFA World Cup 2026™.
THE POSITION
The Ticketing Operations Administration Specialist will report directly to the Head of Ticketing Operations and be a key member of the FIFA26 Ticketing and Hospitality team. This role is highly dynamic and requires an adaptable all-rounder who can shift between priorities and provide support across various areas as needed. The position involves close collaboration with both the local and Zurich-based Ticketing Operations teams, as well as other key stakeholders, to successfully plan and deliver the FIFA World Cup 2026™.
Main Responsibilities
Administrative & Documentation
This role is an essential support function within Ticketing Operations, requiring flexibility, attention to detail, and the ability to adapt to a wide range of operational needs in a fast-paced international environment.
YOUR PROFILE
ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.
DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.
INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.
INITIATIVE: Capacity to do things on one’s own initiative and to influence the course of events, assume responsibilities, and achieve objectives with a minimum of supervision and control.
INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.
LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority / decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.
VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.
Education & Qualifications
The FIFA World Cup 26™ will mark the first time that the tournament features 48 teams and will be hosted by three countries: Canada, Mexico, and the United States.
This new format redefines excellence, generating unique opportunities for greater participation and engagement from fans and players in North America and all over the world. Now is your time to be a game changer and join the workforce that is planning and delivering this unique and unforgettable experience.
Employment Type: Fixed Term - Full Time
Location: Miami
Description
The Ticketing Operations Administration Specialist will report directly to the Head of Ticketing Operations and be a key member of the FIFA26 Ticketing and Hospitality team. This role is highly dynamic and requires an adaptable all-rounder who can shift between priorities and provide support across various areas as needed. The position involves close collaboration with both the local and Zurich-based Ticketing Operations teams, as well as other key stakeholders, to successfully plan and deliver the FIFA World Cup 2026™.
THE POSITION
The Ticketing Operations Administration Specialist will report directly to the Head of Ticketing Operations and be a key member of the FIFA26 Ticketing and Hospitality team. This role is highly dynamic and requires an adaptable all-rounder who can shift between priorities and provide support across various areas as needed. The position involves close collaboration with both the local and Zurich-based Ticketing Operations teams, as well as other key stakeholders, to successfully plan and deliver the FIFA World Cup 2026™.
Main Responsibilities
Administrative & Documentation
- Provide administrative support to the Ticketing Operations team for the delivery of the FIFA World Cup 2026™.
- Maintain organized archives and ensure proper oversight of files and records.
- Support the team in maintaining the Confluence environment updated and clean, ensuring information is accurate and accessible.
- Assist with meeting scheduling and logistics.
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Coordinate and support tournament-related meetings, special events and provide project management support as needed.
- Coordinate and monitor the ticketing accreditation project.
- Support with the ticketing workforce planning and maintain the workforce management tools.
- Assist with the planning, coordination, and potential selection of volunteers.
- Contribute to staff recruitment when required, including reviewing CVs and supporting interviews.
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Support the team in keeping project schedules updated and prepare reports for the Head of Ticketing Operations as needed.
- Provide day-to-day administrative support across various ticketing operational teams.
- Coordinate with other Ticketing teams and departments on cross-functional areas and topics.
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Provide support to different teams on assigned tasks, including quality assurance activities.
This role is an essential support function within Ticketing Operations, requiring flexibility, attention to detail, and the ability to adapt to a wide range of operational needs in a fast-paced international environment.
YOUR PROFILE
ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.
DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.
INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.
INITIATIVE: Capacity to do things on one’s own initiative and to influence the course of events, assume responsibilities, and achieve objectives with a minimum of supervision and control.
INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.
LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority / decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.
VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.
Education & Qualifications
- Bachelor degree or similar level of education ideally in administration
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Ability to adapt to working with different environment and time zones
- Minimum of 1-3 years of experience in events
- Experience in workforce management and recruitment
- Experience in project management and the ability to handle multiple projects simultaneously.
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Ticketing experience is of advantage
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Fluent in English, ideally fluent in Spanish, any other language is a plus
- Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools
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Project plan
The FIFA World Cup 26™ will mark the first time that the tournament features 48 teams and will be hosted by three countries: Canada, Mexico, and the United States.
This new format redefines excellence, generating unique opportunities for greater participation and engagement from fans and players in North America and all over the world. Now is your time to be a game changer and join the workforce that is planning and delivering this unique and unforgettable experience.
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