Splash Pad Assistant Manager (Seasonal)

Position Description Summary: Assistant Managers will perform a variety of tasks in support of the Parks and Recreation Department’s spray park. This position is responsible for assisting the managers and attendants. Assistant Managers may assist in processing transactions and selling tickets, answering customer questions, and helping to ensure the spray park is kept clean and safe.

Working Hours: Typically working three days or evenings during the week and at least one weekend day. Shifts may start as early as 9:30am and/or end at 8pm. Some evenings or special event shifts may be offered. Average of 20 - 40 hours per week from Memorial Day weekend to Labor Day weekend. Assistant Managers may be required to work an additional week after Labor Day to wrap up all operations. Mandatory orientation will be held in May.

Essential Function(s) of the Position:

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the level and/or class of this position.

• Must be 18 or older.
• Assists the Manger in the daily operation of Lily Pad Springs.
• Assists in interviewing, training and supervising up to eight Lily Pad Springs attendants.
• Assists with the coordination and execution of staff training.
• Observe behavior of all patrons and staff by patrolling the pad; communicate facility’s policies, rules and procedures, in a friendly and controlled manner to promote a positive and safe experience for all visiting patrons.
• Completes daily logs.
• Assists managers in daily deposits and reporting.
• In the absence of the Manager, conducts daily mini staff meetings.
• In the absence of the Manager, manages staff shift changes.
• Assigns tasks for staff to complete during periods of low activity.
• Communicates any staffing accolades or challenges to administration.
• Check and record Water Chemical Checks throughout the day. Ensure the facility is ready at opening and secured at closing.
• Assists in minor maintenance, cleaning and daily upkeep of the facility.
• Ensure the safety and well-being of Lily Pad Springs users; ensure decisions are made in the best interest of patrons and the West Bloomfield Parks and Recreation Commission.
• Oversee the use of Lily Pad Springs equipment and supplies.
• Ensures proper sanitation protocol is followed when blood, vomit or fecal is found on the pad.
• Ensures incident reports are neatly completed with accurate and objective information.
• Execute the Emergency Action Plan, alert administration and/or EMS personnel when necessary.
• Provide recommendations in regard to Lily Pad Springs user trends and funnels customer feedback to administrators.
• Maintains positive and proactive communication with users, park staff and customer service staff.
• Resolves minor problems and arranges for support as needed.
• Adheres to the Commission guidelines, policies and procedures.
• Other duties as assigned.

Education/Experience/Licenses/Certificates:

• High school diploma or equivalent or will have within one month of the hire date.
• Some related customer service or park patron admission/experience.
• Able to type quickly and accurately.
• Cash handling experience.
• Basic knowledge of registration software (i.e. Xplor) is desired.
• First Aid and CPR Certification within two weeks of hire in date.
• Valid State of Michigan Driver’s License.

Knowledge, Skills and Abilities:

• Possess basic math skills and have the ability to work a cash register/cash drawer, as well as a credit card machine.
• Ability to work with large crowds in an outdoor environment.
• Ability to supervise and motivate staff; organized and acts as a role model for all staff.
• Willingness to learn and execute pool mechanical and sanitation operations.
• Ability to respond to emergencies and distress situations quickly and effectively.
• Ability to withstand exposure to chemicals commonly used in swimming pool environment and working outdoors.
• Strong communication skills.
• Ability to express ideas clearly and concisely.
• Ability to multi-task and work in a fast-paced environment.
• Good organizational skills with emphasis on detail.
• Interpersonal skills to handle questions, complaints and concerns from the public and from employees in a professional manner.
• Ability to take the lead in handling customer requests and to furnish information to the general public.
• Ability to maintain excellent customer service skills.
• Ability to work independently, as well as with a team.
• Ability to exercise mature judgment & initiative in analyzing programs and recommending solutions.
• Be productive, courteous, flexible, resourceful and creative as well as have effective people skills.
• Ability to operate various pieces of office equipment including copier, printer and laminator.
• Must be professional in appearance.

Equipment, Machinery, Tools and Vehicles Used: Office equipment includes computer, credit card machine, hand blower, broom, power washer, and a Toro work cart.

Physical Demands: This position is a balance of working an office position, therefore must be able to stand for long periods of time at a teller window workstation, processing admission to the facility. The remaining time will be spent monitoring the splash pad so must be able to stand for periods of time and withstand the outdoors for some periods of time, in all- weather elements. Must be able to lift 50 pounds.

Working Conditions: Must be able to work in a fast-paced environment and able to meet various deadlines. Must be able to work with the public, including young children, throughout the duration of your shift.

Benefits: This position is ineligible for all benefits, including participation in the 401a. Assistant Managers who work on the actual holiday will be eligible for time and a half pay.

Reporting Relationships: A person in this position will report to the Lily Pad Springs Manager.

Pay: From $14.50 per hour

Work Location: In person