Sports Centre Duty Officer

Job Title: Sports Centre Duty Officer

Salary: £12.50 – £13.00 per hour

Hours: Full time (40 hours per week)
Evenings and weekends (availability essential for weekends)

Shift Pattern available: Varied shifts throughout the week with two days off, Early starts and late finishes.

Reports to: Sports Centre Manager

Location: Stirling Road, Cambridge CB24 1DH, Northstowe

About Us

P&E Sports was established in April 2011 with the mission of enhancing community access to quality sports and recreational facilities. Since our inception, we have been dedicated to managing and maximising the use of school sports facilities during evenings, weekends, and school holidays.

Our goal is to provide local communities with opportunities to engage in a wide range of sports and recreational activities, promoting healthy lifestyles and fostering a love for sports among people of all ages.

We are proud to work in partnership with schools, community organisations, and local authorities to deliver professional, customer-focused leisure management across multiple venues.

About the Role

The Sports Centre Duty Officer plays a vital role in the smooth and safe operation of P&E Sports venues. You will ensure that all visitors have a positive experience by maintaining a high standard of safety, cleanliness, and customer service.

This hands-on role involves setting up and maintaining sports equipment, supporting customers of all ages, and ensuring that the facilities are well managed at all times. Duty Officers are the face of P&E Sports on-site, contributing to the delivery of high-quality sport and leisure services across our venues.

Key Responsibilities

Customer Service & Operations

• Meet and greet all hirers, ensuring excellent customer service.
• Charge admission, take bookings, rent out equipment, handle cash, and answer phone enquiries.
• Sell refreshments and promote P&E Sports services where appropriate.

Facility & Equipment Management

• Maintain, set up, and store equipment, ensuring it is safe to use and in good condition.
• Supervise adults, teenagers, and children using equipment where required.
• Oversee rooms and ensure all areas are tidy, clean, and presentable at all times.

Gym Membership Sales & Customer Service Representative

· Responsible for promoting gym memberships, providing exceptional customer service, and supporting members throughout their fitness journey.

· Duties include greeting and assisting clients, conducting tours, explaining membership options, processing sign-ups, and handling inquiries or issues promptly.

· This role requires strong communication, sales, and interpersonal skills to create a welcoming and motivating environment for all members.

Health & Safety

• Assist with any accidents that occur and provide first aid when needed.
• Follow all company health and safety policies and report hazards or incidents promptly.
• Support emergency procedures, including evacuations when necessary.

Teamwork & Administration

• Communicate effectively with colleagues, Managers, and other teams.
• Support new staff training and maintain accurate records as required.
• Carry out any other reasonable duties as directed by the Line Manager to ensure the smooth running of the facility.

Training & Development

• Full training will be provided, including health and safety, first aid, and customer service standards.
• Ongoing development opportunities may be available for those looking to progress within P&E Sports.

Why Join P&E Sports?

• Be part of a passionate, forward-thinking fitness team.
• Access training, upskilling and professional development opportunities.
• A supportive, community-driven workplace where your ideas are valued.
• Free access to facilities and classes.

Job Type: Full-time

Benefits:

• Free fitness classes
• Gym membership
• On-site gym

Job Type: Full-time

Pay: £12.50-£13.00 per hour

Expected hours: 40 per week

Ability to commute/relocate:

• Cambridge CB24 1DH: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Confirm if your age is 18+

Work Location: In person