Sr. Avaya Engineer

• Provided maintenance and operational support services for a large healthcare enterprise voice and telecommunications environment under the direction of internal IT and Telecom leadership teams.

Responsibilities included:

• Responded to voice system Move, Add, Change, and Delete (MACD) requests across enterprise telephony environments.
• Investigated, troubleshot, and resolved voice and telecommunications incidents through ticket management and escalation processes.
• Supported planned infrastructure events, maintenance windows, network outages, and other activities impacting voice services.
• Maintained accurate documentation of telecommunications infrastructure, including hardware inventories, software versions, system configurations, and network topology information.
• Opened and managed vendor support cases with manufacturer technical assistance centers as needed to resolve complex issues.
• Coordinated maintenance activities and support requests between internal stakeholders, vendors, and third-party service providers.
• Performed system troubleshooting, testing, diagnostics, and validation activities to ensure service availability and reliability.
• Installed, configured, and supported telecommunications hardware, gateways, endpoints, and associated peripherals within enterprise environments.
• Provided onsite support services during standard business hours while supporting critical operational requirements and escalations.
• Participated in preventive maintenance activities, software updates, service pack installations, feature pack deployments, and ongoing system optimization initiatives.
• Reviewed, tested, and implemented critical security updates and patches in accordance with established compliance and operational standards.
• Supported deployment, configuration, and troubleshooting of softphone technologies and advanced unified communications features.

Supported enterprise telecommunications and unified communications platforms including:

• System Management Platforms
• Session Management Solutions
• Communication Management Systems
• Licensing and Application Management Services
• Enterprise Voice Gateways
• Contact Center and Call Routing Platforms
• Call Reporting and Analytics Solutions
• Session Border Controllers (SBC)
• Unified Communications and Collaboration Services
• Voice Infrastructure Monitoring and Administration Tools

Technologies Supported:

• Avaya Aura System Manager
• Avaya Aura Session Manager
• Avaya Aura Communication Manager
• Avaya WebLM
• Avaya Aura Device Services
• Avaya G430/G450 Gateways
• Avaya Aura Call Center Elite
• Avaya Call Management System (CMS)
• Avaya Session Border Controller Enterprise (SBCE)

Pay: $65.00 - $75.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Work Location: In person