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Sr. Business Analyst
Our Story: It's no surprise that our story is a little unconventional. After all, Papa Murphy's brought an entirely new approach to the pizza industry. But our unique idea is a simple one. We focus on using quality ingredients, prepared fresh daily, to offer our guests everyday meal solutions to take 'n' bake at home with ease. That commitment to quality and creativity extends beyond just our delicious and craveable products. At Papa Murphy's it is our mission to create a culture of collaboration, accountability, and inclusion. Because we know that what makes us great isn't just what we make, it's what we make together.
This position is being recruited through the Papa Murphy's International subsidiary of MTY Food Group, a publicly traded company listed on the Toronto Stock Exchange ("MTY"). MTY's family of 80+ restaurant brands include mainstays such as Cold Stone Creamery, Famous Dave's, and Papa Murphy's.
The Senior Business Analyst (Sr. BA) is a key member of the MTY Tech Group and serves as a critical link between business partners and delivery teams. This role is responsible for understanding business needs, clarifying desired outcomes, and translating those needs into clear, actionable requirements that enable efficient and effective solution delivery.
The Sr. Business Analyst partners closely with business leaders, project managers, and technology teams to ensure initiatives are focused on solving the right business problems, minimizing rework, and delivering measurable value. This role emphasizes practical analysis, clear communication, and speed-to-clarity over heavy process or unnecessary documentation.
- Partner with business stakeholders to understand objectives, challenges, and desired outcomes through effective, non-technical conversations.
- Elicit, analyze, and clarify business needs, constraints, assumptions, and success criteria to ensure a shared understanding of scope and intent.
- Translate business needs into clear, structured functional and technical requirements that project teams can execute against with confidence.
- Act as a bridge between business and technology teams, ensuring alignment throughout design, build, and delivery.
- Support initiative planning by helping teams define scope, dependencies, priorities, and trade-offs early to reduce downstream changes and rework.
- Continuously validate requirements and assumptions as initiatives progress, adjusting as needed to maintain alignment with business goals.
- Identify gaps, risks, and ambiguities early and work collaboratively with stakeholders to resolve them quickly.
- Contribute to improving how business needs are captured and communicated, focusing on what works best in practice, not rigid methodology.
- Support solution testing, validation, and adoption by ensuring delivered solutions meet business intent.
- Perform other duties as assigned to ensure the success of the team and the organization.
What we bring to the table:
- Salary range: $120,000-$125,000. Actual offer may vary from posted hiring range based on location, work experience, and/or education.
- Competitive insurance benefits including medical, dental, vision, HSA, and FSA (dependent care/medical)
- Company paid life, accidental death & dismemberment, and long-term disability insurance
- Optional supplemental life, accidental death & dismemberment, and short-term disability insurance
- 401(k) retirement account with employer match and immediate vesting
- Paid time off accrual account (starts at 10 days per year, with an additional day added annually up to 20 days)
- 40 hours of Paid Sick and Safe Time annually
- 10 paid holidays per year, plus an additional 2 floating holidays
- 8 Hours of Papa Cares Volunteer Hours per year
- Paid Parental Bonding Leave
- Tuition Assistance
- Employee Assistance Program
- 50% pizza discount at Papa Murphy's Company Stores
What you bring to the table:
- Strong ability to engage business partners in clear, outcome-focused discussions without reliance on technical jargon.
- Proven skill in translating loosely defined ideas into clear, actionable requirements.
- Comfortable working in fast-paced environments where direction may evolve and clarity must be created collaboratively.
- Ability to analyze complex business problems and identify practical, value-driven solutions.
- Communicating effectively: Able to convey complex ideas clearly to both business and technical audiences.
- Customer focus: Builds strong relationships to deliver solutions that address real business needs.
- Action oriented: Moves work forward with urgency while maintaining accuracy and alignment.
- Manage ambiguity: Operates effectively when information is incomplete or evolving.
- Collaborate: Works productively across business and technology teams.
- Instill trust: Gains confidence through reliability, transparency, and sound judgment.
- Balance stakeholders: Anticipates and balances differing perspectives and priorities.
Foundations of your career:
- Bachelor's degree in business, information systems, engineering, or a related field required; equivalent experience will be considered.
- Minimum seven years of experience in a Business Analyst or similar role supporting technology, data, digital, or operational initiatives.
- Certified Business Analyst Professional (CBAP - IIBA) or PMI Professional in Business Analysis (PMI-PBA).
- Demonstrated experience working directly with business leaders and translating needs into technical or functional requirements.
- Experience working within technology delivery environments, including collaboration with developers, data teams, vendors, or external partners.
- Strong business acumen with the ability to understand how solutions impact operations, customers, and financial outcomes.
Please Note:
The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required in this position and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required in this position and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Papa Murphy's International, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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