Sr Consultant_Payment System Expert – Debit Card Systems_Oman

Job Description-

Job Title - Sr Consultant_Payment System Expert - Debit Card Systems

Job Brief

This is a combination of business and technical skills; understanding of the banking and finance domain is an essential requirement for this role. The responsibilities including handling projects, CR and support of test system specifically for Debit card System, ATM, Statement Printer, Kiosk Machine, Instance issuance and other connected systems running in Bank under Payment system domain. Resource working on Postilion switch includes but not limited to carry out end-to-end implementation and configuration of postilion application including all the sub modules, Postilion office, postcard Portal, Instance issuance Kiosk machine, Instant card issuance and other locally deployed modules.

Main Role (Overall Accountability)

Key Responsibilities:

1.Payment Systems Support:

2.Incident and Problem Management:

• Act as the escalation point for payment system incidents, ensuring root cause analysis and preventive measures are implemented.
• Develop and maintain root cause analysis to ensure swift resolution and minimal business impact on projects and CRs.
• Collaborate with cross-functional teams to resolve complex technical issues.
• Contribute to the identification of opportunities for continuous improvement of IT systems, processes, and practices considering international best practice, improvement of business processes, cost reduction, and productivity improvement.

3.Vendor and Stakeholder Management:

• Manage relationships with third-party vendors, ensuring service level agreements (SLAs) are met.
• Collaborate with internal stakeholders, Project managers, IT operations, and business units, to align support activities with organizational goals.
• Provide regular updates to senior management on system performance, incidents, and improvement initiatives.

4.Audit & Compliance Management