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Sr. Epic RTE/Prelude Application Analyst, Hybrid, Jacksonville, Baptist Digital Solutions Center

About Baptist Health
Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital.

Epic RTE/Prelude Application Analysts application analysts acts as a vital link between operations and information technology, ensuring that Epic

RTE/Prelude functions seamlessly across the organization. This role requires a strong understanding of patient access, referral management, scheduling workflows, and technical systems. Analysts must translate operational needs into system functionality, helping maintain system integrity, promote automation, improve efficiency, and enhance the patient and provider experience.

A significant portion of an analyst's day is devoted to resolving break-fix issues, performing routine maintenance tasks, monitoring system performance, and troubleshooting issues related to referral workflows, interfaces, and integrations. These activities include troubleshooting issues, applying Epic quarterly updates, working with Epic Technical Services, validating workflows, and supporting referral management processes across multiple service lines. Much of the coordination and follow-up for these responsibilities is conducted through structured communication channels, including email, Microsoft Teams, and scheduled meetings.

Epic RTE/Prelude Application Analysts collaborate with Patient Access, Revenue Cycle, Clinical Informatics, and other Epic teams to support registration, scheduling, eligibility verification, and patient intake workflows. They partner with operational leaders and end users to identify workflow improvements, implement system enhancements, and support organizational initiatives.

As the Sr. Epic RTE/Prelude Application Analyst, you will be responsible for:

Lead complex application initiatives, including project management responsibilities, while mentoring junior analysts and ensuring operational best practices.
Provide technical expertise in the development, implementation, and support of highly complex, enterprise-wide, cross-functional applications, integrated applications, and technical projects.
Analyze and translate workflow and documentation requirements for clinical and/or business processes into efficient and effective application solutions through collaboration with members of interprofessional care teams, operational leaders, technical team members, and other relevant stakeholders. Plan, design, develop, validate, test, implement, evaluate, maintain, and provide ongoing troubleshooting and support for comprehensive information system components to meet business needs and requirements. Perform quality assurance and integrated testing of current and newly released vendor functionality to ensure system reliability.
Coordinate projects across applications and develop application-specific enhancements and reports aligned with organizational priorities.
Provide 24/7 support for applications within your area of responsibility.

Experience

1–2 years of project management experience required.
Knowledge of clinical system applications preferred.
Minimum of 2 years of related experience required.
Experience with Epic RTE/Prelude, including build configuration and implementation, preferred.
Ability to analyze and translate clinical and/or business workflows and documentation requirements into efficient, effective application solutions preferred.
Hybrid background in both clinical and technical domains strongly preferred.

Education Required