Sr. Operations Analyst

JOB_REQUIREMENTS

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JOB DESCRIPTION

Summary/Objective
The Sr. Operations Analyst provides support within the operational areas. This includes servicing, loss mitigation, remarketing, account operations, and other areas. Support consists of producing and analyzing reporting providing anaylsys on trends, gaps, nd recommending solutions.

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Assist with daily dialer strategies (inbound and outbound) by making intraday adjustment and performance tuning
Prepare, provide oversight, and streamlining of daily processes, user acceptance testing, automation, and implementation of complex changes
Take initiative to automate daily processes and reporting
Maintain quality service by establishing and enforcing organization standards while ensuring up-to-date documentation
Ability to drive vendor performance.
Proactively support the team with ad-hoc or project-like requests
Ensure team is cross trained on all responsibilities
Initiate, analyze, problem solve, and present on projects, enhancements and/or business opportunities that support company-wide decisions
Audit processes to reduce errors and review existing operation processes to ensure they are completed with the highest level of efficiency
Hunger to learn the business and support the team on ad-hoc tasks, assignments, special projects, etc.
Remain flexible to adapt to changes quickly based on business needs
Partner with vendors to solution for process enhancements while ensuring legal guidelines are met
Analyzing data to demonstrate pain points or areas needing focus.
Lead and coordinate special projects with a focus on continuous business process improvement.

Qualifications

Bachelor’s degree or any combination of training and experience equivalent to a Bachelor’s degree.
Minimum of 3 years’ experience preferred

Ability to create and sustain vendor relationships with key partners.

Must have superior computer skills, including but not limited to Microsoft Excel (Pivot tables, vLookup, Index, Match, SumIf functions, etc.).
Must have knowledge of or willingness to learn SQL, Redshift (AWS), Power Bi, RStudio
Ability to manage multiple and prioritize competing responsibilities and work under pressure to meet deadlines
Must be proactive in problem solving; demonstrate initiative with strong sense of urgency and teamwork
Strong level of detail in providing quality control support
Must demonstrate a positive attitude and support for company goals.
Strong written and verbal communication and interpersonal skills
Must be a self-motivator and able to perform independently while actively participating in a team environment
Excellent analytical and judgement capabilities
Excellent communication skills verbal and non verbal
Proven skills in project presentations

Supervisory Responsibility
This position has no supervisory responsibilities.

Work Environment and Physical Demands
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones (including Zoom and Microsoft Teams applications).

Position Type/Expected Hours of Work
This is a full-time position. Days of work are Monday through Friday. The daily schedule may vary from 8 am to 5 pm or 9 am to 6 pm. Hours may vary or exceed 40 in any given week depending on the needs of the business.

Travel
No travel is expected for this position.

EEO Statement
ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

California Privacy Notice

As an employer of California residents, we are dedicated to protecting your privacy rights. Any personal information you provide during the application process will be used solely for permitted internal purposes and will be handled in accordance with applicable privacy laws. By applying to this position, you consent to the collection, use, and

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