Sr Operations Analyst – Retail Operations

COMPANY OVERVIEW

174 Power Global, headquartered in Irvine, California, is an affiliate company of Hanwha Group, a FORTUNE Global 500 firm that is among the eight largest business enterprises in South Korea. 174 Power Global designs, builds and manages solar power plant solutions. The company brings a decade of global leadership in solar PV to North America, combining best-of-world technology, processes, and partnerships to deliver utility-grade solar PV solutions customized for local energy markets. 174 Power Global offers the full spectrum of PV solutions – from power plant development, design, construction, operations, and maintenance. With proven capabilities across the solar value chain, 174 Power Global minimizes uncertainty and risk, and helps customers achieve a higher return on their investment in solar energy.

174 Power Global has recently embarked on entering the energy retail market in deregulated markets throughout North America. Chariot Energy is a retail energy provider based in Houston, Texas. We offer electricity to homes and businesses, and it is our goal to provide products and services our customers love and an unmatched experience that is missing in today's retail energy market.

174 Power Global has set out to have Chariot Energy become one of the leading energy retail providers (by RCE count) within 5 years of Chariot Energy's launch.

POSITION OVERVIEW

We are looking for an experienced Retail Operations Analyst to join our team in the role of Sr Operations Analyst. The ideal candidate should possess independence, purposefulness, and a proactive approach, and should be eager to contribute to a dynamic organization. Working collaboratively within the team setting, this individual will formulate strategies for overseeing and implementing day-to-day workflow activities, as well as managing medium to complex exception handling tasks while adhering to service level agreements. Analyst I will specialize in the assigned business function areas, becoming a subject matter expert. Collaboration with team members, project groups, Information Technology, and cross-functional teams is a crucial aspect of this role to support evolving business requirements. Preference will be given to candidates with experience in the deregulated retail electricity sector, particularly with a strong emphasis on analytics. The employee may be required to perform other job-related duties as requested by management. All duties will be assigned in accordance with applicable laws and company policies

The location of this position is Houston, TX and we are seeking an ideal candidate who resides within a commutable distance from our Houston office. This is an onsite required role, reporting to the Retail Operations Manager.

KEY RESPONSIBILITIES

• Act as a dedicated contact between care, collections and operations to research, analyze, and solve customer inquiries.
• Apply sound judgment and analytical skills, collaborating with subject matter experts when required, to investigate discrepancies in work processes. Take appropriate actions to address and resolve issues, collaborating with other functional teams as necessary.
• Develop and implement controls/reporting often starting with a non-standard and manual pilot; then upon commensurate success, developing and implementing into an automated documented process.
• Coordinate and work directly with cross functional teams to analyze and adjust processes and functionality to ensure accuracy and efficiency.
• Establish controls to bridge identified gaps across business units.
• Assist in gathering requirements and QA testing for new development on projects designed to improve billing, customer experience and reporting.
• Conduct ad hoc analysis as required to support data-driven decision-making.
• Manage and adhere to compliance protocols as outlined by the Public Utility Commissions.
• Assist with project planning, testing and implementation of automated processes to support data and analysis.
• Adhere to Retail Market Guide protocols as set forth by ERCOT.
• Take the lead when changes and proposed regulations occur to understand potential gaps to current processes and formulate solutions to comply.
• Achieve excellence by delivering on key performance indicators (KPI's).
• Provide cross-function support to peers and departments to develop best in class end-to-end delivery processes.
• Achieve excellence by delivering on key performance indicators (KPI's).
• Perform other ad hoc analysis as required.
• Other duties as assigned.

REQUIRED COMPETENCIES

• Business Acumen – Knows the business and department roles and operates with an awareness of the industry standards and procedures.
• Analytical - Proven problem-solving capability with strong analytical skills including statistical analysis,
• Stakeholder Engagement – Understands the importance of seeking out relationships and working with others toward a shared goal.
• Effective Communication - Strong verbal and written communication skills.
• Agility - Demonstrate willingness to modify position as needed to meet the needs of the business.

REQUIRED QUALIFICATIONS

• Experience in retail energy operations required.
• 5+ years' working experience in across ERCOT, PJM and NYISO/NEPOOL.
• Bachelor's degree in Business, Finance, Accounting, or related field, or 5 years of directly related relevant experience in Retail Operations in lieu of a degree
• Capable of acquiring and scrutinizing data with minimal supervision, able to analyze scenarios and recommend a course of action or remediation.
• Advanced proficiency with Excel and other MS Office Suite
• Strong communication and interpersonal skills.
• Detail-oriented, strong organizational skills, and ability to prioritize responsibilities to meet critical deadlines with a high degree of accuracy.
• Ability to work independently with minimal oversight.
• Exceptional analytical, problem-solving, and critical thinking skills.
• Ability to interface and effectively communicate with various internal and external stakeholders.
• Ability to multi-task and function in a highly dynamic atmosphere.
• Proficiency with MS Office Suite; Advanced Excel (VBA/Access/SQL a bonus but not required)
• Eligible to work for any US employer without the need for any current or future sponsorship.

Compensation: $80,000-$110,000 salary

174 Power Global d/b/a Chariot Energy, provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. www.mychariotenergy.com