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Sr. Portal Developer

Job Title: Sr. Portal Developer
Duration: Long Term
Location: Middletown, PA/Occasionally Onsite

Note: **Currently remote but can change to hybrid.***
** This position is primarily remote, but candidate needs to be onsite one or two weeks per month in Middletown, PA**

Description of Duties

Leads a CE & Power Pages Design & Development team as a hands-on Sr. Portal Developer.
Configure, develop, and thoroughly test self-service portals with the Power Pages system based on the user stories created as part of an Agile Backlog process.
Work closely with, and be a key member of, a small CE CRM & Portal team led by the CE CRM Architect to design and implement the CE CRM & CE Portal solutions with seamless response time.
Understand the business requirements, design effective solutions, and ensure user adoption.
Support the definition of the requirements and lead the design and implementation efforts for team of developers reporting to this position for integrating Dynamics 365 CE with Natural Language IVR, Contact Center applications, self-service portals, SAP S/4 HANA, payment gateways and other aspects as defined in the system design.
Ensure the seamless operational integration and data flow across systems, to provide a seamless best-in-class experience for internal and external customers.
Promote user adoption, through effective change management and support.
Support the development of training programs for end-users, ensuring effective use of Power Pages and Dynamics 365 CE solutions, and the smooth transition for the operations team and customers using these applications.
Provide knowledge transfer to other team members to ensure complete understanding of the overall solution across the technical team.
Provide ongoing technical support and optimization for Power Pages, ensuring best in class performance.
Identify and implement improvements to enhance system operability and user experience.
Design technical solutions that leverage Power Pages and Dynamics 365 CE capabilities, integrating with Contact Center applications and self-service portals.
Collaborate with Functional Leads, Project Managers, and other stakeholders to ensure successful project delivery.
With support from Functional Lead, manage technical aspects of large-scale projects, including requirement gathering, solution design, and testing.
Configure and lead a small team of developers (2-8) to configure Dynamics 365 CE applications Power Pages to meet specific business requirements.
Work with technical teams outside of the CE CRM / Dynamics areas to ensure customizations and integrations are aligned with functional and technical needs.
Build and work with Continuous Integration and Continuous Delivery Pipelines and operate within Application Lifecycle Management best practices, PTC Standards, and PTC Software Development Lifecycle documentation.
Develop and maintain a productive working relationship with technology staff, business owners, project sponsors, vendors, and key clients.
Lead and participate in project team activities for system work efforts related to enterprise systems.
Work independently to accomplish the tasks and duties assigned.
Adhere to and follow all PTC standards, policies, and procedures.
Utilize various software and/or technology tools to perform job duties.
Perform tasks and other duties as assigned by the PTC.

Experience/Certifications

A minimum of 8+ years' experience in developing and configuring business applications within the Power Platform landscape, with 5+ years on hands on Power Pages self-service portal development experience.
5+ years' experience with web front end development with human centered design approach.
5+ years' experience in business analysis, requirements gathering, and functional solution design.
Experience as a Portal Technical lead or architect on at least 2 implementation projects for high volume call centers.
Requires advanced knowledge of Power Pages and Dynamics 365 CE functionalities and a proven track record of successfully delivering complex projects.
Deep understanding of Power Pages capabilities, including customization, configuration, and user management.
Experience in managing and delivering Portal projects with complex integrations.
Strong knowledge of Contact Center applications (e.g., Telephony & IVR based solutions) and self-service portals.
Strong knowledge of Contact Center applications (e.g., Telephony & IVR based solutions) and self-service portals.
Familiarity with integrating Power Pages and Dynamics 365 CE with back-office systems (e.g., ERP) and payment gateways.
Proficient in the Microsoft Office 365 suite of business software including Teams, Word, Excel, and PowerPoint, plus proficient in Microsoft ADO Testing Module.
Experience in tolling or transportation industry is highly desirable.
Bachelor's degree in computer science, Information Technology, Business Administration, or a related field is desired but not required.
This role must have the following certifications
- Dynamics 365 Fundamentals (MB-910).
- Microsoft Power Platform + Dynamics 365 Core (MB-200).
- Power Platform App Maker Associate (PL-100).
- Dynamics 365 + Power Platform Solution Architect Expert (PL-600).
This role should have a familiarity with all and be working toward at least some of the following certifications:
- MS Dynamics Fast Track recognized support as part of a prior client engagement.
- Microsoft Most Valuable Professional (MVP) recognized.

Soft Skills:

Excellent analytical and problem-solving skills.
Strong communication and interpersonal skills.
Ability to lead and collaborate with cross-functional teams.
Detail-oriented with strong organizational and project management skills.

Additional beneficial skills include:

Enterprise Business Solutions, specifically SAP projects.
ITIL / ITSM practices and methodologies.

Equivalent combination of education and/or experience may be accepted

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