Sr. UX/Product Designer

Job Summary:
American Airlines is growing its Digital Customer Experience (DCX) team and is hiring UX / Product Designers at multiple experience levels (3+ years and 5+ years). You’ll help design intuitive, accessible digital experiences for customers and employees across web and mobile platforms.

Work Model

• Hybrid: 3 days onsite (Tuesday–Thursday) | 2 days remote (Monday & Friday)
• Interviews: Onsite
• Requirement: Completion of a Product Designer Candidate Survey (link provided during process)

What We’re Looking For (Must-Have Skills)

• Strong hands-on experience with modern design & prototyping tools (Figma)
• Experience working closely with Engineers from concept through implementation in an Agile environment
• Ability to collaborate across stakeholders, teams, products, locations, and time zones
• Strong analytical and problem-solving skills to handle complex UX challenges

Nice-to-Have Skills

• Accessibility experience (WCAG 2.0+ AA, inclusive design, localization)
• Working knowledge of HTML, CSS, JavaScript
• Strong storytelling and presentation skills
• Experience creating complex flows, wireframes, and information architecture

Why You’ll Love This Role

• Be part of a multidisciplinary UX team driving customer- and employee-facing applications
• Influence product and design decisions end-to-end
• Opportunity to work in Product-focused teams or Design Operations, helping scale design standards across the enterprise
• Apply your strengths in interaction design, visual design, UX research, and UX strategy

What You’ll Do

• Lead end-to-end UX design, from ideation to execution
• Influence Product Owner decisions using UX best practices and research
• Collaborate with Engineering to deliver efficient, scalable solutions
• Create wireframes, prototypes, mockups, and design systems–aligned interfaces
• Conduct and apply user research (interviews, usability testing, heuristic reviews)
• Present designs clearly to stakeholders and manage feedback
• Ensure designs are responsive, adaptive, and accessible
• Mentor other designers (for senior-level candidates)
• Track progress and communicate status using tools like Jira, Rally, Aha!

Senior-Level Role

• Bachelor’s or Master’s degree preferred
• 5+ years of UX / Product Design experience
• Experience contributing to design systems and DesignOps environments

Tools & Technologies

• Figma, Adobe CC
• HTML, CSS, JavaScript (understanding preferred)
• Jira, Rally, Aha!
• Remote & moderated usability testing tools
• Familiarity with emerging tech (Generative AI, spatial computing)

Pay: $67.21 - $77.00 per hour

Expected hours: 40.0 per week

Application Question(s):

• How many years of UX / Product Design experience do you have?
• Which design tools do you use regularly?
• Please share a link to your portfolio (Figma, website, or PDF).
• Do you have experience designing responsive and accessible experiences (WCAG 2.0+ AA)?

Work Location: In person