Staff Attorney

Rathbone Group LLC (RG) is a professional services law firm dedicated to representing insurance carriers and other business clients in the investigation and litigation of property and bodily injury subrogation claims throughout the United States. Its attorneys are licensed to practice law in more than 20 states and in the District of Columbia.

RG is currently seeking a Staff Attorney to serve in a customer relationship management (CRM) capacity within our firm. This person will be responsible for building and maintaining positive and productive relationships with our clients.

This is fully remote position if hired individual works outside of Ohio.

Responsibilities

• Prepare for and schedule regular meetings and conference calls with Clients to review file level issues and questions.
• Act as point of contact for complaints. Address client concerns promptly and professionally and escalate issues as appropriate.
• Alerting management with opportunities for potential issues with clients.
• Maintaining relationships with forwarding counsel.
• Liaison between our Forwarding counsel and our client.
• Ensuring that the forwarding counsel are proving the proper litigation handling on the files.
• Work escalated attorney files in forwarding.
• Ensure that client requests are handled timely and accurately.
• Work on legal projects in the litigation queue.
• Answer CRM phone line.
• Work on and respond to emails that come in to the CRM and subrogation service mailbox, along with emails in our client in-boxes.
• Maintain up-to-date knowledge about RG processes and services.

Qualifications

• Juris Doctorate
• Excellent verbal and written communication skills
• Ability to exercise independent judgment and good reasoning ability
• Team-worker, able to work well and communicate with others in a positive and supportive manner
• Ability to handle stressful situations in a calm and professional manner
• Ability to work with minimal errors and attention to detail
• Flexibility to perform different tasks quickly and accurately as needed
• Solid administrative skills and proficiency in Microsoft Outlook, Word and Excel

Our regular, full-time employees enjoy:

• Fully remote work arrangement
• Flexible schedules
• Paid company holidays after 30 days of employment
• Generous PTO after 90 days of employment
• Monthly medical insurance allowance (ICHRA)
• Dental Insurance – two plans available
• Vision Insurance
• Group Term Life Insurance
• Short-term / Long-term disability
• Critical Illness and Personal Accident Insurance
• Dependent Care Flexible Spending Account (FSA); a pre-tax benefit!

Rathbone Group is an Equal Opportunity and Affirmative Action Employer.

Pre-Employment Background Check and Drug Screen Are Required.

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Application Question(s):

• In which states are you admitted to practice law? Please indicate state and year of admission.

Education:

• Doctorate (Required)

Work Location: Remote