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Staff NOC Analyst

SonicWall is a cybersecurity forerunner with more than 30 years of expertise and is recognized as a leading partner-first company, ensuring our partners and their customers are never alone in the fight against cybercrime. With the ability to build, scale and manage security across the cloud, hybrid and traditional environments in real-time, SonicWall provides relentless security against the most evasive cyberattacks across endless exposure points for increasingly remote, mobile and cloud-enabled users. With its own threat research center, SonicWall can quickly and economically provide purpose-built security solutions to enable any organization—enterprise, government agencies and SMBs—around the world. For more information, visit www.sonicwall.com or follow us on Twitter, LinkedIn, Facebook and Instagram.

Role Summary: The Staff NOC Analyst serves as the first line of defense for enterprise infrastructure, ensuring the stability of networks, systems, and cloud platforms. This role focuses on real-time execution—monitoring, triage, and rapid incident resolution. The ideal candidate has strong technical troubleshooting skills and the ability to execute defined runbooks in a 24/7 operational environment.

Key Responsibilities

Monitoring & Incident Response (Core Operations)

Real-Time Monitoring: Utilize tools (e.g., New Relic, Datadog, Prometheus/Grafana, or similar) to monitor network infrastructure, cloud platforms, and applications for performance, availability, and security alerts
Triage & Resolution: Act as the first-line response to outages or degradations; perform initial troubleshooting and restore service whenever possible
Alert Validation: Perform alert triage and validation to assess impact, ensuring noise reduction by filtering false positives
Security Awareness: Detect operational symptoms of security incidents (e.g., unusual traffic) and escalate to the SOC according to established security protocols

Routine Operations & Maintenance

Runbook Execution: Execute step-by-step runbooks and Standard Operating Procedures (SOPs) to handle common incidents and routine tasks consistently
Backup & Job Management: Monitor scheduled backups and batch processes, identifying stalled jobs and taking immediate corrective action
Maintenance Support: Monitor system stability during maintenance windows and validate post-change system health to ensure no adverse impacts
Routine Health Checks: Perform routine checks on servers, routers, and switches to ensure redundancy systems (failover, load balancers) are fully operational

Communication & Documentation

Ticket Management: Accurately document incident details, categorization, and resolution steps in the ticketing system
Escalation: Identify complex problems that exceed Level 1 scope and escalate to senior engineers or specific teams (e.g., CloudOps/SRE) following defined processes
Reporting: Assist in generating daily/weekly operational reports regarding network health and performance trends

Qualifications & Experience

Education: Bachelor's degree in IT, Computer Science, or a related field
Experience: 5+ years of experience in IT or Network Operations
Technical Skills:
- Strong understanding of network protocols (TCP/IP, DNS, DHCP)
- Hands-on experience with monitoring tools (New Relic, Datadog, Prometheus/Grafana, or similar)
- Basic knowledge of firewalls, VPNs, and security principles
Soft Skills: Strong analytical capabilities, troubleshooting skills, and the ability to work effectively in a high-pressure 24/7 shift environment
Certifications: CCNA, Network+, or equivalent is highly preferred

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SonicWall is an equal opportunity employer.

We are committed to creating a diverse environment and are an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.

At SonicWall, we pride ourselves on recruiting a diverse mix of talented people and providing active security solutions in 100+ countries.

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