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Staff Services Analyst

Position Information/Definition

Under general supervision, provides a wide range of professional administrative support to an assigned department; provides training, presentations, report writing, technical support, record keeping, and research on a variety of subjects; conducts special studies, prepares procedure manuals, assists in computer related training and troubleshooting.

This classification is assigned to the Turlock City Employees Association bargaining unit for labor relations purposes and is subject to overtime assignments.

An eligibility list will be established from this recruitment that will be valid for six (6) months. All employees are required to serve a twelve (12) month probationary period.

Only the first 50 applications submitted will be considered. Please note that the job announcement may close without prior notice.

DISTINGUISHING CHARACTERISTICS

The Staff Services Analyst is distinguished from the Staff Services Technician in that the former performs advanced journey level work assignments. The Staff Service Analyst is responsible for the administration of specialized programs and projects in support of divisional responsibilities. Work is performed with a greater degree of independence than the Staff Services Technician.

SUPERVISION RECEIVED AND EXERCISED

General supervision is provided by higher level supervisory personnel.

Essential Functions - Include But Are Not Limited To The Following:

Develop, implement, and coordinate departmental projects and program activities related to procedures, reporting requirements, contract and records maintenance and other departmental services.
Develop and maintain programs and special projects of assigned program area.
Implement programs and processes to comply with administrative and legislative directives and regulations.
Provide technical support and training in assigned program area.
Provide courteous and expeditious customer service; engage in public relations through various media.
Participate in a variety of special studies; collect and analyze data; develop recommendations; prepare and present reports.
Prepare, monitor, and analyze financial information in assigned program area, including payroll, revenue, accounts payable, accounts receivable and other financial information.
Process financial transactions, including invoices and purchase orders.
Attend and represent the City and Department at various meetings.
Prepare forms and other administrative procedures and operations.
Prepare procedure manuals.
Perform related duties as assigned.

Qualifications:

Knowledge of:

Principles of public administration; record keeping and filing practices; and government practices and requirements.
Advanced computer skills, including word processing and spreadsheets.
Modern office methods, procedures, administrative practices, business correspondence, filing systems and complex record keeping methods.
Data gathering and presentation techniques.
City Codes, regulations, policies, and procedures relating to departmental activities.
Customer service principles, practices, and techniques.
Data collection and presentation techniques.
Principals of public relations and community engagement.
Principals of management and supervision.

Ability to:

Build and maintain effective relationships with City staff, outside agencies, and community groups.
Follow directions and policies with minimal supervision.
Actively participate in planning sessions and staff meetings.
Understand business technology and related software.
Collect, analyze, and prepare program data; prepare logical and accurate reports with conclusions and recommendations.
Give presentations to various public and private groups on topics related to the departmental services.
Establish and maintain effective working relationships with those contacted in the course of work.

Experience and Training Guidelines

Experience and Training Guidelines

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Experience:

Three years of professional technical and administrative experience developing and administering public or private programs, conducting special studies, and making public presentations with demonstrated proficiency in personal computers and related software.

Training:

Equivalent to a Bachelor’s degree from an accredited four-year college or university with a major in Business, Public Administration, science, or any field relating to public works activities.

Substitution: Additional progressively responsible experience performing complex duties of a technical nature may be substituted for up to one year of the required education; the incumbent must meet the educational requirement prior to the end of the probationary period.

License:

Possession of and the ability to maintain an appropriate, valid California Driver’s License as a condition of continued employment.

ADDITIONAL INFORMATION:

Physical Conditions:

Maintain the following physical abilities: See well enough to read instructions; read fine print and view computer screens; hear well enough to converse on the telephone and in person; use of hands and fingers for use of computer keyboard, filing, writing and answering telephones; capable of clear speech; able to lift and carry objects weighing up to 40 pounds; climb stairs and ladders; stamina to work long hours and attend night meetings.

SELECTION PROCESS:

1. All applicants must complete a standard City of Turlock application for employment form, supplemental questionnaire and submit the following documentation:

Proof of education-this can be a copy of transcripts or any degree.

2. You may submit your required certifications using the following options:

Attach a scanned copy in the "Add Attachment" option (of the NeoGov online application) or
Fax a copy to (209) 668-5529 or
Email a copy to jvue@turlock.ca.us or
Hand deliver copies of your attachments to 156 S. Broadway, Suite 235, Turlock, CA on or before the final filing date.

Applications will be rejected if they are incomplete or required documentation is not attached.

3. Applications will be reviewed for possession of the minimum qualifications. In the event that a large number of applicants possess the minimum qualifications, applicants who appear to be the most qualified based on their breadth and recency of experience will be invited to compete in the testing process.

4. Candidates invited to compete in the testing process may be required to take a written examination, which will be based on a pass/fail basis. If a written examination is conducted and a large number of candidates receive a passing score, the City reserves the right to invite a percentage of the top scoring candidates to compete in the next phase of the testing process, the oral examination. The oral examination is tentatively scheduled for the week of April 27, 2026.

5. Candidates who are invited to participate in the oral examination and receive a score of 70% or more will be placed on an eligibility list. Ranking on the eligibility list will be based solely on the results from the oral exam.

6. Completion of a practical exercise maybe conducted in order to further evaluate skills relating to essential job functions.

7. Top candidates on the eligibility list will be referred to the Municipal Services Director for final appointment consideration.

8. Final appointment will be contingent upon passing the following: reference review, medical examination which includes a drug/alcohol screening, hearing exam and vision exam.

VETERAN'S PREFERENCE SYSTEM

The City of Turlock has adopted a veteran's preference system (effective January 1, 2002). The percentage score achieved through an entrance (non-promotional) examination which ranks applicants on an eligibility list shall be adjusted to provide: (a) one (1) percentage point added to the final test score for each six (6) months of active service during a time of armed conflict, up to a maximum of five (5) points, and (b) five (5) percentage points added to the final test score for veterans who are disabled as a result of active military service during a time of armed conflict, regardless of length of service. To receive preference points, applicants must provide supporting documentation and proof of honorable discharge. In no event shall an applicant receive more than a five (5) point adjustment. This request should be made in section #12 of the employment application form. A copy of your DD214 must be attached for this request to be considered.

AN EQUAL OPPORTUNITY EMPLOYER

The City of Turlock is an Equal Opportunity Employer. We are sincerely interested in receiving applications from qualified minorities, women and the disabled. Qualified applicants receive equal consideration without regard to race, color, religion, sex, sexual orientation, national origin, ancestry, age, marital status, physical or mental disability, medical condition, political affiliation or belief except where indicated by requirements of the job. The City of Turlock will make every effort to accommodate applicants that have disabilities that would not allow them to compete in the announced process. Applicants are asked to indicate their request for accommodation in the application form.

MEDICAL EXAMINATION AND DRUG/ALCOHOL SCREENING

The incumbent will be required to take a medical examination including a drug/alcohol screening and be fingerprinted.

CUSTOMER SERVICE POLICY

The City of Turlock is committed to quality service to our customers. Our goal is to create a positive, productive and courteous atmosphere for our employees and customers. Employees are evaluated on the quality of customer service they provide.

BENEFITS

Holidays: Eleven (11) paid holidays and three (3) floating holidays.
Vacation: Paid vacation that increases with years of service.
Sick Leave: Accrual of one day (eight (8) hours) for each month worked.
Retirement: Qualified candidates who are currently a CalPERS member or have been a CalPERS member within the last six (6) months or are subject to reciprocity with another eligible retirement plan, may be a "classic member" and may be enrolled in the City's 2.7% @ 55 plan. Employee pays employee contribution rate of 9% on a pre-tax basis. CalPERS "final compensation" may be based on the highest twelve (12) continuous months of qualifying employment. Non-classic or "new members" will be enrolled in the 2% @ 62 plan and CalPERS "final compensation" will be based on the highest thirty-six (36) continuous months of qualifying employment.
Deferred Compensation: The City will match employee's contribution up to one half of one percent (0.5%) of the employee's base salary for each pay period in which employee contributes to the program.
Retiree Health Savings (RHS) Vantage Care: Two (2) percent of the employee's base payroll will be deposited in each individual's RHS Vantage Care
account.
Health: The City offers a generous health, prescription, vision, and dental insurance plans for employees and dependents.
Continuous Service Pay:
Beginning with the tenth (10th) year and every year thereafter, 1.5% of base salary.
Beginning with the fifteenth (15th) year and every year thereafter, 1.5% of base salary.
Beginning with the twentieth (20th) year and every year thereafter, 1.5% of base salary.
Additional Benefits:
Associate/Bachelor/Master's Degree Incentive Pay (If not listed as a minimum qualification)*Educational Reimbursement Program* Computer Loan Program* *Upon completion of probation.

NOTES:
Information contained herein does not constitute an expressed or implied contract as it is subject to change.

Where to Apply
City of Turlock
Human Relations Department
156 S. Broadway, Suite 235
Turlock, CA 95380-5454

(209) 668-5150

Visit our website at www.cityofturlock.org to apply.

All applications must be returned to the Human Relations Department no later than Wednesday, April 1, 2026 at 5 p.m. POSTMARKS WILL NOT BE ACCEPTED.

Cell phones are typically incompatible with online application format or browsers. we recommend using a desktop or laptop Computer. If your are still having technical difficulties, please call NEOGOV at 1-855-524-5627.

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