IT Helpdesk Support Technician - HME

Description

Acting as the initial point of contact for user-reported IT issues.
Providing telephone-based and remote diagnostic support for hardware, software, and connectivity problems.
Supporting internal users on standard PCs, laptops, and mobile devices.
Assisting with network connectivity troubleshooting and user account administration through Active Directory.
Operating in a process-driven environment with Service Level Objectives (SLOs).
Maintaining a strong focus on delivering exceptional customer service and clear communication.
Participating in assigned IT projects, contributing to their completion.

Requirements

1–2 years of experience in HelpDesk support or Degree in Information Systems required
IT-related certifications (e.g., CompTIA A+, Microsoft Fundamentals) are preferred.
Proficient knowledge of Windows operating systems and Microsoft Office Suite required.
Experience with Active Directory user account management required.
Familiarity with Incident Management software, ticketing systems, and remote management tools preferred.
Hands-on experience supporting enterprise applications and mobile device operating systems (iOS, Android) preferred.
Excellent written and verbal communication skills with the ability to explain technical concepts clearly required.
Strong customer service orientation and ability to work in a process-driven environment required.
Strong organizational skills, attention to detail, and ability to prioritize multiple tasks required.
Ability to interpret technical documentation and troubleshoot effectively required.
Valid driver’s license required.

HME is an Equal Opportunity Employer. Employment at HME is based on merit, competence, and qualifications and will not be influenced by race, color, religion, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status.

About HME

For nearly 30 years, HME has provided structural steel design, fabrication, and erection for jobsites across America. We continue to champion innovation, invest in cutting-edge technology, and expand our capabilities and team. We offer a range of careers in our shops, offices, and on our jobsites. We are looking for skilled individuals who take pride in their work, have a strong work ethic, and are driven to succeed.

The Haas Group

The Haas Group is a powerhouse of six companies and fourteen divisions with shops based in Topeka, Kansas, and five offices across three states. With over 700 employees and growing, we’re leaders in structural steel, precision machining, heavy equipment rentals, commercial doors and hardware, engineered railing and ladder systems, and powersports. Together, our size and diversity create real opportunities—we are a launchpad for growth, success, and long-term career advancement.

Benefits

A career at The Haas Group offers more than just a competitive salary. You’ll have opportunities for on-the-job training and career growth.

100% Paid Health Insurance for You & Your Family OR $2/hr. Health Insurance Differential
Competitive & Weekly Pay
Unmatched Shift Differentials
Company Bonuses
401(k) Plan + Company Match
Exclusive Investment Opportunities
Paid Time-Off & Paid Holidays
PTO Never Expires
Family-Focused Culture
No Layoffs in Company History
Casual Attire
Flexible Schedules & Multiple Shifts
On-The-Job Training
Dental & Vision Insurance
Short-Term Disability Insurance
Other Supplemental Insurance
Employee Assistance Program
Discounted Gym Membership

Life at The Haas Group– Succeed. Celebrate. Repeat.

We believe hard work should be recognized and rewarded – and we do both, big time. From golf and cornhole tournaments to family events and unforgettable holiday parties, our culture is all about celebrating wins, taking care of our people, and building team camaraderie.

Get a closer look at what sets The Haas Group apart: Life at HME - HME Inc

Similar jobs