Store Manager

Company Vision

To be the market leading cycling retailer, educator & experience provider in the GCC.

Company Mission

To grow the participation in Cycling and Triathlon to improve wellbeing and happiness.

Company Values

Excellence | Passion | Integrity | Innovation | Commitment

Role Purpose

The Store Manager is responsible for leading all aspects of the day to day operations of a Wolfi's store. This includes delivering an exceptional customer experience, maximizing sales and profitability, developing the in store team, and ensuring operational standards are consistently met. As a key leader on the ground, the Store Manager plays a pivotal role in bringing the Wolfi's brand to life, building community connections, and inspiring a high performance, customer-first culture.

Responsibilities

Sales & Customer Experience

• Lead the store team to consistently exceed sales targets and KPIs.
• Ensure every customer receives exceptional service and expert guidance.
• Promote a strong customer focused culture through coaching and recognition.
• Monitor daily sales performance and identify opportunities to grow revenue.
• Resolve customer queries and concerns efficiently by investigating issues and implementing effective solutions.
  
  

Team Leadership & Development

• Recruit, train, and lead a passionate and knowledgeable retail team.
• Conduct regular one on one check ins, performance reviews, and team meetings.
• Develop succession plans and identify growth opportunities for team members.
• Lead by example, championing Wolfi's values and setting a high standard of professionalism.
  
  

Operational Excellence

• Ensure the store runs smoothly and efficiently, adhering to all company policies and procedures.
• Oversee inventory management, stock accuracy, and visual merchandising.
• Maintain a clean, organized, and safe store environment at all times.
• Track product demand and maintain awareness of sales trends and inventory requirements.
• Manage schedules, rosters, and timekeeping to optimize coverage and performance.
• Prepare, maintain, and submit sales and performance reports to management.
  
  

Community Engagement & Brand Presence

• Represent Wolfi's in the local cycling and triathlon community.
• Support store led events and activations to increase customer engagement.
• Promote a welcoming, inclusive space for all levels of cyclists and athletes.
  
  

Requirements

• 4–6 years of experience in retail, including at least 2 years in a leadership or supervisory role.
• Proven ability to drive sales and lead high performing teams.
• Strong communication, leadership, and problem-solving skills.
• Passion for delivering exceptional customer experiences.
• Strong understanding of retail operations, inventory, and visual standards.
• Interest in cycling, triathlon, fitness and understanding of premium cycling products.
• Proficient in POS systems, retail software, and reporting tools.
• Ability to work in a fast-paced retail environment.
• Lead an active lifestyle.
  
  

Ideal Candidate

• A hands on leader who thrives in a dynamic retail environment.
• Passionate about bikes, community, and helping customers find the right fit.
• A mentor and motivator who builds team spirit and celebrates success.
• Detail oriented, organized, and solutions focused.
• Driven to create a retail experience that leaves a lasting impression.