Store Manager

Position: Store Manager - Saudis only

To lead and manage all boutique operations, sales performance, client development activities, and team effectiveness while ensuring the delivery of an exceptional luxury client experience and full compliance with brand standards. The Store Manager is accountable for achieving commercial objectives, developing high-performing teams, and ensuring operational excellence within the boutique

.
Key Responsibilitie

s:
Commercial Performance & Business Grow

• th Achieve and exceed boutique sales targets and profitability objectiv
• es.Develop and execute boutique action plans to maximize business opportuniti
• es.Monitor sales performance, conversion rates, average transaction value, and client acquisition metri
• cs.Identify market opportunities and implement strategies to drive business grow
• th.Analyze performance reports and implement corrective actions when requir
• ed.Ensure achievement of all boutique commercial KP

Is.Client Experience & Client Developme

• nt Build and maintain an organized and updated candidate database (Talent Poo
• l).Ensure all candidate information is accurately documented in recruitment syste
• ms.Track recruitment activities and update status reports regular
• ly.Support in improving candidate pipeline quality and availabili
• ty.Ensure recruitment data is structured and accessible for future hiring nee

ds.Coordination Responsibiliti

• es Ensure exceptional luxury customer experience across all client touchpoin
• ts.Develop and maintain relationships with VIP and High-Net-Worth clien
• ts.Lead clienteling initiatives to increase retention and repeat busine
• ss.Oversee CRM utilization and ensure accurate client database manageme
• nt.Support boutique events, private appointments, and customer engagement activiti
• es.Promote a culture of hospitality and luxury service excellen
• ce.Develop and execute client acquisition and retention strategies to expand the boutique client b

aseTeam Leadership & People Managem

• entLead, coach, and develop boutique team membe
• rs.Set individual objectives and monitor performan
• ce.Conduct regular coaching sessions and performance revie
• ws.Support recruitment, onboarding, and training activiti
• es.Ensure succession planning and talent development within the boutiq
• ue.Foster a culture of accountability, collaboration, and excellen

ce.Boutique Operations Managem

• entEnsure smooth daily boutique operatio
• ns.Monitor compliance with operational procedures and internal contro
• ls.Ensure boutique presentation, visual merchandising, and housekeeping standards are maintain
• ed.Oversee inventory management and stock accura
• cy.Ensure adherence to opening and closing procedur
• es.Maintain operational readiness at all tim

es.Compliance, Risk & Secur

• ityEnsure compliance with company policies and brand standar
• ds.Safeguard company assets, inventory, and confidential informati
• on.Monitor operational risks and implement corrective actio
• ns.Ensure adherence to security procedures and audit requiremen
• ts.Maintain a safe and secure working environme

nt.Reporting & Business Plann

• ingPrepare and review boutique performance repor
• ts.Analyze sales trends and customer insigh
• ts.Develop action plans to improve performan
• ce.Provide regular business updates to manageme
• nt.Support budgeting and forecasting activiti

es.
Key Performance Indicators (K

PIs)Commer

• cialBoutique Sales Achievement
• (%)Sales Growth
• (%)Conversion
• RateAverage Transaction Value (
• ATV)Units Per Transaction (

UPT)Client Develop

• mentNew Client Acquisi
• tionCRM Data Complete
• nessRepeat Client
• RateVIP Client Reten
• tionClienteling Activity Comple

tion
Team Manag

• ementTeam Performance Achiev
• ementEmployee Rete
• ntionTraining Compl
• etionPerformance Review Compl

etionOperational Excel

• lenceInventory Acc
• uracyAudit Compliance
• ScoreMystery Shopper Re
• sultsBoutique Standards Compl

ianceCustomer Exper

• ienceCustomer Satisfaction
• ScoreClient Complaint Resol
• utionService Quality Compl

ianceAuthority & Decision Ma

• king:Manage daily boutique operat
• ions.Allocate resources and assign responsibili
• ties.Recommend recruitment, promotion, and development act
• ions.Approve operational decisions within delegated autho
• rity.Escalate pricing, discount, and exceptional business decisions according to company po

licy.
Qualifications & Exper

• ience:Bachelor's Degree pref
• erred.7 - 10 years’ experience in luxury retail, jewelry, watches, or premium retail environ
• ments.Minimum 2 years in a leadership pos
• ition.Strong commercial and people management exper
• ience.Fluent English; Arabic pref
• erred.Proficiency in CRM systems, Microsoft Office, and retail reporting

tools.Compete

ncies:Lead

• ershipTeam Lead
• ershipCoaching & Devel
• opmentDecision
• MakingAccounta

bilityComm

• ercialSales Mana
• gementBusiness Devel
• opmentClien
• telingLuxury Retail Exce

llenceOpera

• tionalRetail Oper
• ationsInventory Mana
• gementCompliance & Co
• ntrolsPerformance An

alysis
Working Relatio

nships:I

• nternalBrand
• ManagerReta
• il TeamOperations Spe
• cialistVault Coor
• dinatorHR &

FinanceE

• xternal
• ClientsVIP Cu
• stomersMall Man
• agementBrand Represen

tatives
Key Cha

• llenges:Achieving ambitious commercial targets while maintaining luxury service st
• andards.Managing high-value client relati
• onships.Maintaining boutique operational excellence and com
• pliance.Developing and retaining high-performing
• talent.Balancing sales growth with brand image and customer exp

erience.