Store Manager - Device Repair

About the job

Our Retail Sales Manager role has big-time impact! If you enjoy helping people repair and get to know their tech devices, this role is for you. At uBreakiFix by Asurion, we provide great customer service and a positive experience for our employees. We have a culture of teamwork and create career growth pathways based on your interests.

uBreakiFix by Asurion retail stores are popping up across the country. These stores offer device repair in local communities. This is a great opportunity for people of all skill levels to join our team.

Compensation Package -
* Quarterly bonus eligible based on store performance.
* Monthly bonus based on sales, no cap.

Don’t miss this chance to be part of something big at our retail stores.

• Gain new skills and certifications.
• Provide great customer service experiences.
• Bring your ideas to leaders.
• Receive unlimited monthly bonuses for great sales!

Here’s what you’ll bring to the team:

• 2+ years of customer service/retail sales management experience
• 6+ months of experience with product service support or electronics troubleshooting (preferred)
• Basic knowledge of mobile devices and operating systems
• Ability to work a flexible retail schedule; weekends and holidays included
• A passing background check (criminal, driving and drug test)
• Basic knowledge of Microsoft Office

As a retail sales manager, here’s what you can expect to do:

• Provide technical expertise, troubleshoot and repair customer electronic devices.
• Enhance customer experience with our ‘serve, solve, and sell’ method, helping bring the Asurion Connected Home product to all customers (selling on every transaction).
• Be the face of Asurion and deliver award-winning, personalized customer experiences.
• Responsible for contributing to the achievement of store sales goals.
• Organize same-day pick-up inventory (packing, shipping, receiving, and handing off packages to delivery drivers).
• Manage inventory levels, including ordering, receiving, and stocking products
• Partner with cross-functional teams to deliver programs/processes and provide feedback.
• Demonstrate strong time management and the ability to manage multiple priorities with minimal supervision.
• Demonstrate strong multitasking and time management skills in a busy retail setting.
• Assists with and participates in marketing efforts to solicit new business, including but not limited to outbound calling, community involvement and social media marketing.
• Willing to switch locations, if needed, to a nearby location.
• Provide training, guidance, and support to team members to ensure optimal performance.

Note: The above statements are intended to describe the general nature and level of work being performed by employees in this role. They are not intended to be an exhaustive list of all duties, responsibilities, skills, or qualifications required of personnel so classified, and they may change at any time based on business needs.

We take care of you (benefits/perks):

• Ongoing training to grow your skills
• Health benefits, including dental and vision, are offered
• Skills development and hands-on training
• PTO
• Employee discount

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person