Store Manager, Giorgio Armani, Kingdom Mall

Store Manager, Giorgio Armani, Kingdom Mall

The Armani Group is a leading company in the fashion and luxury sector, with more than 8,000 employees. Its three core brands – Giorgio Armani, Emporio Armani and A|X Armani Exchange – are active in all the world’s major countries, across many continents. With origins firmly rooted in Italy, but also with a cosmopolitan vision and culture, the company has grown since it was founded in 1975, expanding its offer from clothes and accessories to cosmetics, fragrances, eyewear, watches, jewellery, and furniture and furnishing accessories. Today, therefore, as well as being well known in the area of fashion, the Armani Group is also renowned in the sectors of interior design, food and beverage, and hotels and resorts.

Giorgio Armani has created a style that has, with remarkable consistency, continued to explore countless variations and possibilities over the years. The Armani style, in expressing a precise vision – down to the most minute detail, is a style in the truest sense of the word: a way of being and presenting oneself, certainly incorporating clothing and accessories, but also including gestures, ways, behaviours and attitudes; a style that goes beyond the sum of its parts, and well beyond what one wears.

Convinced that ethics and aesthetics must coincide, Giorgio Armani expresses fundamental and enduring values through style. He does so by creating timeless pieces that, enhanced by precious materials and artisanal craftwork, resist the whim of fleeting trends with their pure and essential design.

Context and Purpose of the job

The Store Manager acts as the owner of the business, representing the brand and leading the store to achieve overall performance goals. This role is responsible for providing an exceptional client experience by being present on the sales floor and supporting all activities to meet store targets. The Store Manager leads and coaches the store team, fostering internal growth and succession planning.

Responsibilities

Sales & Business Management

• Drive sales growth and profitability, leveraging data insights to identify performance trends and optimize results.
• Analyze sales reports, KPIs, and market data (traffic, conversion, average ticket, UPT, CRM activity) to support decision-making and action planning.
• Ensure excellence in the sales ritual as per company policy, supervising customer service (presales, in-sales, aftersales) and relationship building.
• Professionally manage customer feedback and complaints, ensuring data is captured and analyzed for continuous improvement.
• Monitor store business metrics (sales mix, product performance, VM effectiveness) and take corrective actions where necessary.
• Report market trends, competitor insights, and customer feedback to central teams, supported by performance data and business analysis.
• Set realistic, measurable individual and team sales targets; track and report progress using analytical tools such as Power BI dashboards or internal reports.
• Support CRM initiatives through data segmentation and client analysis to increase repeat business and enhance customer loyalty.

Personnel Development and Management

• Monitor team performance using KPIs and performance dashboards, providing data-based feedback and coaching for improvement.
• Conduct regular reviews and performance evaluations using measurable indicators (sales targets, productivity, clienteling activity, etc.).
• Manage morning briefs using performance data to guide focus areas and team priorities.
• Identify training needs through skill-gap analysis and recommend development initiatives aligned with performance objectives.
• Lead, motivate, and engage staff, ensuring alignment with the store’s business and operational targets.

Operations and Business Analytics

• Use data analysis tools (Power BI, Excel, internal dashboards) to track store KPIs, sales forecasts, and operational efficiency metrics.
• Monitor and optimize store operating costs (supplies, payroll, shipping, gifting) using budget variance and performance tracking.
• Ensure accurate and timely reporting of sales, cash, stock movements, and other KPIs.
• Maintain organized administrative and analytical reporting (sales reports, vendor data, HR records, performance dashboards, etc.).
• Ensure all company policies and operational procedures are followed, including HR, loss prevention, and health & safety standards.
• Oversee staff scheduling and productivity planning based on data-driven analysis of traffic and sales patterns.

Strategic & Analytical Contribution

• Partner with central and regional teams to interpret data trends and propose store-level strategies for improvement.
• Support management with regular business performance summaries and insights derived from store analytics.
• Actively participate in performance review discussions, presenting clear, data-based insights on sales, staffing, and customer engagement.

Requirements

• Strong business acumen
• leadership abilities and motivational skills
• Excellent customer service orientation
• Passionate, confident, and organized
• Market and product knowledge, particularly in luxury/fashion

We promote diversity and inclusion in all forms, within a collaborative environment where your talent can flourish in the pursuit of a common goal: yours and our growth.