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Store Manager with Food Service (DOÑA TOTA)
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Store Manager with Food Service (Doña Tota Products)
JOB SUMMARY
Are you a dynamic leader with a passion for customer service and great-tasting food? Do you thrive in a fast-paced environment where every day brings new challenges and opportunities? If so, we have the perfect opportunity for you.
OXXO USA is seeking an energetic and experienced Retail Store Manager with Food Service to lead one of our high-performing retail locations featuring Doña Tota, a beloved brand known for its authentic Mexican flavors and freshly prepared gorditas.
As the Store Manager with Food Service, you will oversee the preparation, quality, and presentation of freshly made Doña Tota products. You’ll lead your team in delivering warm, friendly service and consistently delicious food to our customers—blending OXXO USA’s convenience excellence with Doña Tota’s tradition of authentic Mexican cooking.
ABOUT DOÑA TOTA
Founded in 1952, Doña Tota has become a well-known name in Mexico and beyond for its delicious, made-to-order gorditas and authentic Mexican comfort food. With a focus on fresh ingredients, traditional recipes, and genuine hospitality, Doña Tota brings the heart of Mexican cooking to every meal. As a Store Manager with Food Service, you will help uphold these high standards and ensure every customer enjoys a fresh, flavorful, and welcoming experience.
KEY RESPONSIBILITIES
- Lead and manage a food service location that features in-store preparation and cooking of Doña Tota products, ensuring freshness and consistency throughout the day.
- Uphold and promote Doña Tota’s food craftsmanship, ensuring all items are freshly made, properly handled, and served with care.
- Monitor and manage food prep areas, maintaining cleanliness, organization, and adherence to food safety and health regulations.
- Recruit, train, and mentor employees with an emphasis on high-quality food service, Doña Tota preparation methods, and customer engagement.
- Maximize store profitability through effective inventory control, food waste management, and labor optimization while achieving Key Performance Indicators (KPIs).
- Create a welcoming store environment by maintaining clean and inviting dining and food service areas, reinforcing both OXXO USA’s and Doña Tota’s brand standards.
- Foster a team culture focused on reliability, attention to detail, and customer satisfaction.
- Manage employee schedules, ensuring appropriate staffing during peak hours, and lead by example during busy periods.
- Ensure compliance with local health regulations and Doña Tota’s food handling guidelines, including freshness standards and temperature control.
- Serve as the primary contact for customer feedback, product inquiries, and food service quality issues.
All activities will be performed in support of the organization’s strategy and vision. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. All activities must comply with Equal Employment Opportunity laws, HIPAA, ERISA, and other applicable regulations.
EDUCATION AND EXPERIENCE
- Two (2) or more years of experience working in a food service or retail food environment (required).
- Valid driver’s license, reliable transportation, and valid vehicle insurance (required).
- Previous leadership experience (preferred).
- Basic skills of Excel, Office, Outlook and Document Drafting
JOB REQUIREMENTS
- Schedule flexibility is essential; managers are expected to work peak business hours, which may include nights, weekends, and holidays.
- Ability to lift and move products, stay active on your feet, and manage store logistics.
- Skilled in inventory management, staff development, and customer engagement.
- Clear and professional communication skills (verbal, written, and digital).
- Oversee all food safety-related activities (preparation, handling, and storage) to meet regulatory and brand requirements.
- Ensure compliance with all food service policies, certifications, and company guidelines.
- Model and teach proper customer service and suggestive selling techniques.
- Communicate sales and profitability goals to store associates and provide regular feedback.
- Responsible for meeting and exceeding store budget and sales targets.
- Maintain open communication and availability for store operations.
- Support continuous training and development of store employees in alignment with corporate policies and procedures.
- Oversee product deliveries, organization, and stocking to maintain store readiness.
While this job description aims to provide a comprehensive overview of the role, it may not include every task or responsibility required.
WHAT WE OFFER
- A leadership role in a dynamic retail food environment.
- The opportunity to represent and work with a well-known and authentic Mexican food brand – Doña Tota.
- Employee discounts, bonus opportunities, and timely payment.
- Career development opportunities within a growing company that values food quality and hospitality.
- A friendly and supportive work environment.
- Employee benefits including health insurance, dental, vision, 401k, and more.
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