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STORE MANAGER(Saudi National Only)
Responsibilities
- Daily Store Operations Management: Ensure store opening and closing activities are executed according to company schedules and procedures.
- Maintain high standards of store cleanliness, visual presentation, product display, and staff grooming.
- Ensure accurate pricing, labelling, and promotional signage at all times, especially during seasonal campaigns.
- Supervise receipt of goods, stock arrangement, barcode availability, and proper shelving of all items.
- Ensure compliance with operational checklists, SOPs, and security procedures.
- Sales Performance & Business Results: Achieve and exceed monthly and annual sales targets through effective planning and team leadership.
- Monitor daily sales performance, conversion rates, average transaction value, and KPIs.
- Track commissions, incentives, and individual staff performance.
- Prepare monthly store performance evaluation reports highlighting gaps, corrective actions, and improvement plans.
- Team & HR Management: Ensure staff compliance with company policies, code of conduct, and work regulations.
- Prepare staff duty rosters, attendance schedules, and leave plans in coordination with HR.
- Train employees on POS systems, product knowledge, sales techniques, and customer service standards.
- Manage HR-related matters including leave requests, transfers, recruitment support, warnings, and disciplinary actions.
- Conduct performance evaluations and provide coaching, feedback, and development support.
- Arrange coverage during staff absences, weekly offs, or peak business periods.
- Customer Service & Brand Experience: Ensure exceptional customer service aligned with KAHRA's luxury retail standards.
- Handle customer complaints, feedback, and service recovery professionally.
- Coordinate with Customer Relations and Head Office for complaint resolution and service improvements.
- Build strong customer relationships to encourage repeat business and brand loyalty.
- Reporting & Financial Control: Prepare and submit daily operational reports including sales, damages, incidents, and maintenance issues.
- Ensure daily cash reconciliation, bank deposits, and sales documentation are completed accurately and on time.
- Follow finance procedures for cash handling, refunds, and discounts.
- Support audits and internal controls as required.
- Inventory & Asset Management: Conduct and supervise monthly, quarterly, and annual stock counts.
- Investigate stock variances and implement corrective actions.
- Ensure proper handling and care of fixed assets, equipment, and store fixtures.
- Coordinate store and equipment maintenance with Operations and Maintenance Managers.
- Follow up on watch, jewellery, or equipment servicing where applicable.
- Bachelor's degree in Business Administration, Retail Management, or related field preferred.
- Minimum 4-6 years of experience in retail or store management, preferably in luxury retail or fashion.
- Experience managing sales targets, inventory, and staff teams.
- Strong leadership and people management skills.
- Sales-driven mindset with strong analytical and reporting ability.
- Proficiency in POS systems and retail management software.
- Knowledge of inventory control, cash handling, and store operations.
- Customer-centric and brand-focused approach.
- Excellent communication and interpersonal skills.
- Strong organizational and time management abilities.
- Problem-solving and decision-making capability.
- High level of integrity and accountability.
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