Strategic Key Account Manager {SE}

Key Responsibilities

Account Strategy & Growth

• Develop and execute strategic account plans for assigned key clients to achieve revenue and growth targets
• Identify opportunities for upselling, cross-selling, and expansion within existing accounts
• Analyze market trends, client performance, and competitive landscape to inform strategy
• Forecast revenue and track performance against goals

Client Relationship Management

• Build and maintain senior-level relationships with key decision-makers and stakeholders
• Serve as the primary point of contact and trusted advisor for strategic accounts
• Conduct regular business reviews to assess performance and uncover new opportunities
• Ensure high levels of client satisfaction, retention, and loyalty

Cross-Functional Collaboration

• Partner with internal teams (sales, marketing, product, operations, customer success) to deliver solutions aligned with client expectations
• Advocate for client needs internally to improve offerings and service delivery
• Coordinate resources and ensure seamless execution of account strategies

Data & Performance Management

• Monitor KPIs and account health metrics
• Prepare and present reports, business cases, and strategic recommendations to leadership
• Maintain accurate account and pipeline data in CRM systems

Contract & Negotiation

• Lead negotiations for contract renewals, pricing, and service agreements
• Ensure contracts align with company policies and profitability goals
• Manage risk and compliance within account agreements

Equal Opportunity Employer
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