Strategic Partner Manager, MENA

As Greenfly continues to grow globally, we are seeking a relationship-driven individual to help retain and expand our growing portfolio of key customers. Our enterprise SaaS platform empowers organizations to collect, automatically organize, and distribute digital media to advocates and partners to increase social media reach, engagement, and drive revenue growth.

As part of the Customer Success (CS) department, the ideal candidate will be a critical part of Greenfly's CS team. With a track record of growing accounts and building long-term relationships, you will own the relationship and growth of key iconic customers. Based in Riyadh, this role will initially focus on our relationship with the Saudi Pro League, expanding as our client base in MENA grows.

You will develop a deep understanding of how Greenfly's customers can best utilize our platform to support and optimize their organizations. Your role will be pivotal in ensuring customer satisfaction, retention, and expansion. The Customer Success team will see you as an expert in the MENA region, your customers, and their industries.

Greenfly is a digital media collaboration platform enabling brands to request, manage, and share user- and creator-generated content with athletes, influencers, talent, advocates, brand ambassadors, employees, fans, and more. Co-founded by MLB all-star Shawn Green, the company was established in 2015 and has quickly gained a foothold in sports, media, and brand sectors.

Responsibilities

1. Lead strategic conversations with key stakeholders to ensure customer success in meeting business and Greenfly objectives.
2. Establish and build relationships at all levels within strategic customer organizations.
3. Drive renewals and grow Greenfly's business within specific customers, collaborating across business units.
4. Understand the Greenfly platform and app to maximize customer utilization.
5. Work cross-functionally with Sales, Marketing, Product, and Engineering to advocate for customers and deliver value.
6. Support customers through onboarding, including setup and training to ensure maximum usage and retention.
7. Create tailored onboarding plans for customers' advocates with attention to detail.
8. Support strategic accounts by co-owning customer-facing and internal execution and communication.
9. Monitor customer usage and metrics to track adoption, expansion opportunities, and signs of risk.
10. Proactively identify and mitigate potential challenges to prevent churn.
11. Create and deliver reports highlighting value, growth opportunities, and trends.
12. Develop best practices and processes related to your customers and the UK/European market.

Requirements

• Experience working with enterprise sports & media organizations.
• Fluent in Arabic and English.
• Proven success in customer retention and expansion.
• Excellent verbal and written presentation skills for diverse stakeholders, including executives.
• Proactive in building relationships and navigating complex business structures.
• 6+ years in account management, customer success, or SaaS B2B roles.
• Understanding of social media and sports industry trends.
• Exceptional communication skills.
• Ability to succeed in a fast-paced, startup environment.
• Strong problem-solving and project management skills.
• Ability to ramp up quickly.
• Experience with or similar CRM tools.
• Previous experience in a startup environment.

Benefits

• Stock options
• Comprehensive benefits package

This position is based in Riyadh, Saudi Arabia

Occasional visits to our Santa Monica, California HQ and London EMEA HQ are expected.

Greenfly is an equal opportunity employer committed to diversity and inclusion. We foster an inclusive culture that values diverse perspectives, which we believe drives innovation. We aim for all employees to feel valued, supported, and free to be themselves at work. Our hiring and management practices promote inclusiveness. Diversity fuels our innovation and strengthens our connection with customers.