Student Employment / Federal Work Study Recipient - Customer Service & Library

Lakeshore's Mission: Transform individuals to strengthen our communities through innovative and accessible learning. Overview:

PLEASE NOTE: Due to internal technology system conflicts, students are strongly encouraged to submit their application using their personal email address and not their Lakeshore student email address. #LI-DNI

POSITION SUMMARY: Responsible for providing a variety of clerical, promotional, and support services in the Student Resource Center, including the Welcome Center and the Library. Responsible for providing essential support in college recruitment by conducting campus tours and preparing for student visits. Provide an exceptional customer service experience to both internal and external customers throughout every interaction.

REASONABLE ACCOMMODATIONS/ADA: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Responsibilities:

ESSENTIAL JOB FUNCTIONS (Other duties may be assigned):

• Guide prospective students, families, and other visitors through the campus while offering insightful information about campus facilities, programs, and support services.
• Assist in preparing for and actively participating in college events, helping support tours of program areas and student life experiences.
• Assist customers at the library or welcome desk.
• Maintain materials, including shelving and shelf-reading, shifting, and processing check-outs & returns
• Create promotional material, PowerPoint slides, signage, book displays, and student newsletter articles.
• Assist students with basic computer support; demonstrate use of Blackboard, Office 365, Navigate, and MyLakeshore.
• Create and/or update various administrative projects.
• Assist with digitizing archive materials.

Qualifications:

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent is required.
• Must be enrolled in a program pursuing a minimum of six credits per semester.

KNOWLEDGE, SKILLS, AND ABILITIES:

KNOWLEDGE

• Knowledge of Lakeshore’s mission, vision, and strategic direction.

SKILLS

• Proficient in Microsoft Office suite (Word, Excel, PowerPoint, Outlook, etc.)
• Excellent written and verbal communication skills.
• Effective organizational and time-management skills.
• Strong interpersonal skills and customer service skills.
• Strong critical thinking and problem-solving skills.

ABILITIES

• Adapt quickly to new and changing technology.
• Perform work accurately and thoroughly, with a high level of accountability and attention to detail.
• Work independently, as part of a team, and/or with minimal supervision.
• Present self in a professional, ethical, and respectful manner at all times.
• Use discretion and maintain a high level of confidentiality.
• Prioritize and manage multiple projects or tasks, maintaining deadlines.
• Establish and maintain effective working relationships and relate successfully with staff, students, and all stakeholders.

PHYSICAL DEMANDS/WORK ENVIRONMENT:

• While performing the duties of this job, the employee is regularly required to sit and talk or hear.
• The employee frequently is required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.
• The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Work environment may require multi-tasking.
• The noise level in the work environment is usually moderate.

• Employment conditional on completion of a Background Information Disclosure (BID) with the results acceptable to the College.
• Student success always comes first, and it is expected that the student maintains average grades while employed. Failure to do so may result in their student help position being discontinued.
• Students must be active and enrolled in a minimum of 6 credits per semester and/or enrolled in an academic program.

This job description is designed to cover the basic functions of the job and is not considered a detailed description of every job duty that is required, other duties may be assigned as needed. Duties, responsibilities, and activities may change at any time with or without notice to ensure the successful delivery of organizational objectives.

Pay Range: USD $15.00/Hr.