Student Success Manager

About GradRight

Our vision is to be the world’s leading Ed-Fin Tech company dedicated to making higher education accessible and affordable to all. Our mission is to drive transparency and accountability in the global higher education sector and create significant impact using the power of technology, data science and collaboration.

GradRight is the world’s first SaaS ecosystem that brings together students, universities and financial institutions in an integrated manner. It enables students to find and fund high return college education, universities to engage and select the best-fit students and banks to lend in an effective and efficient manner.

In the last three years, we have enabled students to get the best deals on a $ 2.8+ Billion of loan requests and facilitated disbursements of more than $ 350+ Million in loans . GradRight won the HSBC Fintech Innovation Challenge supported by the Ministry of Electronics & IT, Government of India. With a strong presence in the U.S. and subsidiaries in India and commencement of UK operations, GradRight is well-poised for global expansion, having raised a Series A round of investments. GradRight’s 200+ team members across Hyderabad, Gurgaon, Bangalore, Kolkata and the US are led by alumni of IIT Delhi, IIT Kharagpur, BITS Pilani, ISB Hyderabad and University of Pennsylvania.

About the role:

As a Student Success Manager, you will manage and actively partake in prospective student engagements in support of GradRight’s partnership with leading universities in the US. You will help students understand partner-university’s programs, opportunities, and other offerings, and will guide them through their program decision making, applications, and enrollment journeys.

If your previous experience and interest is in international higher education, student counseling, tutoring, and/or student program management, and if you’re passionate about making a significant impact on the lives of international students and the broader higher education sector, this may just be the position for you.

Core Responsibilities :

Product Understanding:

1. To understand functionality of the SelectRight Platform and its value creation for the students
2. To understand student journey on the product and key features to drive product usage
3. To understand, analyze various events on the product and their impact in driving the overall growth
4. To understand the product USPs and pitch them to users during outreach.

Outreach

1. To reach out to students at various product stages and to drive them for usage and pitch about various services via cold calling, emailers & other outreach activities
2. To understand user requirements and give them unbiased suggestions and help them meaningfully in their abroad education journey
3. To follow-up with users via cold calling, emailers & other channels to drive them towards product usage and move them to further stages in the sales funnel
4. To analyze, prioritize outreach efforts to ensure TATs are maintained
5. To raise flags and concerns, if any, during the outreach and ensure them to resolve it with the functional lead.

Communication & Collaboration

1. To communicate and collaborate effectively with team members to understand challenges and propose solutions to existing problems
2. To collaborate with various cross functional teams to drive product usage, user experience and other key factors for overall growth
3. To effectively analyse and communicate challenges, best practices, and observations to improve effectiveness and productivity
4. To maintain a positive and growth mindset internally to ensure self-motivation and team motivation

Analytics

1. To use CRM to update user stages/ logging efforts on a daily basis
2. To maintain/update trackers on various parameters
3. To understand and analyse reports shared and work on action items

Skills:

1. Great interpersonal skills in dealing with students
2. Excellent public speaking skills, including a solid history of delivering to small and large audiences of students and professionals
3. Superb writing and communication skills
4. Experience in cross-functional collaboration
5. Super leadership and team management skills
6. A love for travel, culture, and new experiences
7. A great attitude, passion, and a drive to make a difference