Style Advisor

ABOUT THE COMPANY

AZADEA Group is a premier lifestyle retail company that owns and operates more than 40 leading international franchise concepts in fashion and accessories, food and beverage, home furnishings, sporting goods, multimedia and beauty and cosmetics across the Middle East and Africa spread across 13 countries overseeing more than 700 stores.

JOB PURPOSE

The Style Advisor is responsible for providing a seamless, stylish, personalized, and enjoyable customer experience.

RESPONSIBILITIES

• Greet customers actively and attend to their needs in the fitting room, ensuring the area is always neat and readily available to accommodate customers.

• Provide exceptional customer service by addressing individual requests and expectations, ensuring an outstanding shopping experience that consistently attracts both current and potential customers.

• Create and maintain a customer database to foster brand loyalty through personalized shopping experiences, strong customer relationships, and long-term engagement strategies, thereby maximizing sales.

• Remain informed of trends and maintain a timeless understanding of fashion principles to continually enhance and share the team's fashion expertise.

• Demonstrate a deep understanding of the store, enabling quick identification of customer concerns and efficient resolution with minimal supervision.

• Drive sales by consistently demonstrating exceptional clientele selling skills, focusing on individual customers, understanding their fashion preferences, and fulfilling their wardrobe needs.

• Determine customer needs by considering their personal features, preferences, and wardrobe choices. Provide expert advice on sizes, colors, and styles to enhance their shopping experience.

• Handle product repairs and maintain consistent follow-up with clients regarding product service, repairs, and alterations.

• Utilize customer-centric tools, product knowledge resources, and in-store technology to effectively communicate information about product features, benefits, and current trends to customers.

LANGUAGE & TECHNICAL SKILLS

Language Proficiency

• Fluency in English.

Technical Skills

• Proficiency in MS Office.

Specific Expertise

• Knowledge of beauty products, especially particular lines of cosmetics.

EDUCATION

Bachelor’s degree in Fashion Design, or Fashion Styling, or a related field.

EXPERIENCE

Zero to one years of experience in Fashion Retail, or Customer Service, or a similar role.

BEHAVIORAL COMPETENCIES

Customer Focus

Builds strong customer relationships and delivers customer-centric solutions. For example, probes deeply into customer needs to identify less obvious interests or expectations. Consistently goes above and beyond to understand customer requirements and surpass their expectations.

Action Oriented

Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. For example, tackles what needs to be done with enthusiasm, working quickly and without undue oversight.

Ensures Accountability

Holds self and others accountable to meet commitments. For example, operates with a clear sense of responsibility; learns about, and adheres to, most policies, procedures, and work requirements. Takes steps to ensure work is done properly, communicates status, and addresses any errors.

Communicates Effectively

Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, seeks out others' perspectives and asks good questions. Shares information that people want to know; gives appropriate context and details when speaking.

Situational Adaptability

Adapts approach and demeanor in real time to match the shifting demands of different situations. For example, finds out which situations call for flexibility and responds accordingly; seeks and listens to others' input and feedback on how to adapt approach to changing situations.