Success Coach (Student Support Services)

This is a federal grant position that will remain in place for the duration of the grant.

Reports to: Coordinator of Student Success

Position Summary: The Success Coach for Student Support Services supports the academic achievement, persistence, and holistic development of students experiencing complex life challenges while attending Keystone College. This position provides individualized coaching and support to help students successfully balance academic responsibilities and personal development while progressing toward degree completion.

Primary Responsibilities:

• Perform targeted outreach and interact directly with students identified as needing additional support, including first-year students and those experiencing academic, financial, personal, or social challenges.
• Convene and participate in meetings to review student achievement and progress toward meeting academic and professional goals.
• Provide individual coaching for students on topics of time management, organization, study strategies, academic planning, and goal setting.
• Provide students with regular constructive feedback to promote success.
• Connect students to campus and community resources including counseling services, food and housing assistance, healthcare, financial aid, and disability services.
• Compile and maintain records, including attendance and academic data, to track student progress, assessment results, and coaching goals.
• Provide information, guidance, and supervision to student mentors who will peer lead a group of students.
• Collaborate with faculty, staff, and external agencies to support student well-being and academic persistence.
• Develop positive relationships with the College community.
• Perform industry research and make recommendations for strategic interventions and process improvements in line with retention/student success best practices.
• Attend campus events at the request of the Office of Retention/Student Success.
• Assist in other retention and student success initiatives as assigned.
• Collect required data and report student progress according to timelines stipulated.

• Maintain confidentiality and adhere to institutional policies and ethical standards.

Experience, Competencies and Education:

• Willingness to learn about student success initiatives to implement the student retention initiative with fidelity.
• Bachelor’s degree required; Master’s degree preferred in Social Work, Counseling, Higher Education, Psychology, Human Services, or related field.
• 2–3 years of experience in higher education, social work, case management, counseling, behavioral intervention, or student support services.

Please send resume, cover letter, and names, addresses & phone numbers of three professional references to: Human Resources * Keystone College * One College Green * La Plume, PA 18440-1099 * email: humanresources@keystone.edu