Success Manager

Live Story is a no-code Frontend Creative Platform that gives you full creative control over the frontend, transforming rigid technology stacks into flexible and governable environments. With our design-to-market approach, you can design, plan and publish enterprise-grade digital experiences independently from development timelines, reducing time-to-market, lowering execution costs and bringing new ideas to life faster than ever.

Whether you're building landing pages, campaign experiences or content-rich commerce journeys, Live Story enables you to create and publish without coding skills thanks to its intuitive drag-and-drop editor and built-in responsive design capabilities. Native integrations with leading platforms such as Adobe Commerce (formerly Magento), BigCommerce, Salesforce Commerce Cloud, Shopify and THRON allow teams to seamlessly connect existing technology ecosystems and accelerate the delivery of digital experiences.

LOCATION:
US / Fully Remote (PDT)

TYPE:
Full-time

LEVEL:
Mid

Summary

Designing and then coding said design is a time consuming and painstaking process that we believe should be a thing of the past. To solve this problem Live Story has created cutting-edge technology that places the platform at the forefront of a new wave of innovation in the web experience and management industries. But transformation isn’t easy, and we know that, so it is our job to ensure our clients receive proper guidance on their journey.

Our clients will tell you that our success management team is our secret weapon, and we are proud of that. But we can’t take it for granted as we scale up our business. Live Story is a fast-growing global company with a fully remote team of incomparable spirit.

Join us as we write the future.

Key Qualifications:

• Bachelor’s degree in Experience Management or (2)+ years of equivalent work experience.

• Learn quickly and exhibit tech savviness

• Relationship management, turnover prevention skills, and the drive to engage clients on new products and features

• A proactive, independent, organized, and goal-oriented attitude that will prove crucial in work with a fully remote, global team

• Strong English presentation, verbal communication, and written communications skills

• Ability to interact with key personnel in assigned partner accounts at various levels of technical and non-technical depth

• Ability to think strategically and execute methodically

• Please be advised that the working hours for this role is based on the Pacific time zone

Role & Responsibilities:

• Driving success of our customers, including their onboarding experience, feature adoption, and renewal

• Ensuring that customers derive maximum value from their investment in Live Story and optimally use their subscriptions and services

• Providing recommendations based on customer’s infrastructure and use cases

• Process feature requests with a positive can-do attitude

• Engage customers in product betas and case studies

• Develop and foster a trusted relationship to establish and maintain credibility

• Contribute to user documentation to ensure the delivery of successful solutions to client problems and present opportunities

Additional Provisions:

• Tech-savvy

• Familiarity with Salesforce, Jira, and G Suite tools

Live Story is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.