Supervisor

Description:

Summary/objective: The primary responsibility of this position is to provide a diverse range of activities in support of the Store Operations with an emphasis in assisting in managing store operations and guest support for quality service, guest satisfaction and business profitability. This position also requires one to be active with all personnel to assist with training, retention, and morale of all associates.

Essential Functions: Specific duties include, but are not limited, to the following:

• Establish and maintain a positive work environment among all associates.
• Handle guest needs quickly and in a positive manner.
• Develop and apply supervisory management skills.
• Delegate and supervise tasks and expectations to associates on shift.
• Maintain ongoing communication with other supervisors.
• Complete supervisor checklist and file accordingly daily.
• Must understand and follow Federal Employment Laws.
• Complies with all applicable health and sanitation procedures and adheres to safe work practices.
• Help train and coach associates in a manner that fosters high performance and low turnover.
• Assist in training, utilizing training manuals and/or DVDs
• Adhere to strict cash handling procedures, policy and procedure expectations, retail inventory management and strict guest service expectations.
• Willing to learn administrative aspects of the business: pricing, labor costs, inventory management, merchandising, and any other store duties as needed to build self-business knowledge for professional growth.
• Other duties as assigned.

Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Expectations/Abilities:

• Strong attention to detail.
• Must be able to operate calmly while in a fast-paced environment.
• Strong commitment and daily ability to coach on customer service.
• Above average written and oral communication skills.
• Effective time management and organizational skills.
• Must be detail oriented.
• Effectively identify and prioritize duties based on daily changes in staffing, deliveries, and schedules.
• Ability to solve problems with minimum supervision and understanding of being empowered and accountable.
• Possess strong computer skills with proficiency in Microsoft Office programs.
• Ability to utilize a financial calculator.
• Ability to operate basic office equipment such as copier, fax, laminator, scanner, and telephone.
• Comply with and consistently execute the specific ‘Fundamentals of Customer Service’ when engaging with customers.

Supervisory Responsibility: This position will have direct reports that can differ by day.

Work Environment: This job operates in a full-service grocery, convenience store, and gas station setting. Work locations may vary in temperatures both in and outdoor environments doing manual labor and office work with potential exposure or contact to a variety of chemicals and equipment used for sanitation or cleaning.

Position Type/Expected Hours of Work: This is a full-time exempt position, minimum 40 hours per week are required. Days of work vary Sunday through Saturday, during hours of operation from 7:00am - 11:30pm. Must be able to work flexible hours including mornings, evenings, weekends, and holidays.

Travel: Little to no travel is expected for this position.

Native American preference will be applied to hiring of this position as defined in Title 25, U.S. Code, Chapter 14, Subchapter V, subsection 273 & 274. We are an equal opportunity employer with preference given to qualified Native American applicants in accordance with federal law and tribal policy.

Requirements:

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Regularly required to talk or hear, stand, walk, use hands to finger, handle or feel; reach with hands and arms and stoop, kneel, crouch, or crawl
• Required to sit or stand for long periods
• The ability to lift files, open filing cabinets and bend as necessary
• Must lift and or move up to 30 pounds safely
• Ability to maintain regular, reliable attendance

Required Education and Experience:

• High school diploma or equivalent
• 2 years of Customer Service and Cash Handling Experience.
• 1 year of Retail Supervisory or Lead Experience
• Must Obtain 'Retail Alcohol Beverage License' within 30 days of employment (if required and at employer's expense)

Preferred Education and Experience:

• Certificate or Associate Degree in business or related field
• 2 years of Retail Supervisory or Management Experience

Required Pre-Employment Screening: LDF Business Development Corp. is committed to a drug-free workplace. To qualify for this position, applicants must agree to pre-employment drug screening and potential random testing, as required thereafter.