Supervisor, Business Office

Join St. Joseph Regional Medical Center in Lewiston, Idaho—where nationally recognized quality meets small-town heart. We’re proud to be recognized for excellence and patient safety, including an “A” Hospital Safety Grade from The Leapfrog Group, inclusion in Becker’s list of “Great Community Hospitals,” and U.S. News & World Report accolades for maternity care.
Here, you’ll find a teamwork-first culture, leaders who support you, and coworkers who genuinely have your back. New grads are welcome—we’re committed to training, mentoring, and helping you build confidence as you grow. And because we know great care starts with taking care of our people, we offer competitive benefits and a workplace you can feel good about.
If you’re looking for a place to do meaningful work, build a career, and feel proud serving your community—you belong at St. Joe’s.

Job Summary

The Supervisor, Business Office - collections supervises business office to ensure effective and efficient collections. This position is responsible for overseeing the day-to-day operations for collections, ensuring all team members are hitting established productivity and quality goals. This person will also work with other departments and leadership to identify root cause issues delaying insurance payments and help to resolve those issues to increase cash flow.

Essential Functions

• Ensure collections on all patient accounts. Ensure that all EOBs are worked in a timely manner.
• Formulate and implement solutions.
• Monitor the aging of accounts receivable by payor or ensure prompt payment. Work effectively with all payors to resolve problems.
• Prepare and analyze daily, weekly, monthly, yearly and interim reports as requested. Assist in problem resolution.
• Assist leadership with hiring, training, supervising, monitoring, evaluating and discipline all collections staff.
• Maintain copies of all contracts and all insurance requirements. Prepare and maintain business office collections procedure manual. Develop and implement collection policies and procedures to ensure correct and timely payment.
• Approve refunds and adjustments to patient accounts according to policies and procedures.
• Establish and maintain excellent working relationships with all other departments.
• Communicates and listens effectively with internal and external customers; effectively understands instructions and shares knowledge.
• Cooperates and interacts with supervisors, peers, other departments, and all customer groups demonstrating our commitment to “service”.

Knowledge/Skills/Abilities/Expectations

• Ability to communicate effectively.
• Knowledge of Electronic billing and collections and Microsoft Office applications.

Education

• Associate’s degree in business or comparable experience preferred.

Licenses/Certifications

• None Required

Experience

• Five years (2-5) years of healthcare experience.
• Supervisory experienced preferred.