Supervisor (Coffeeshop)

Key Responsibilities

• Supervise day-to-day café operations to ensure smooth and efficient service
• Lead, motivate, and support baristas, servers, cashiers, and shift staff
• Maintain premium service standards and deliver exceptional guest experiences
• Monitor beverage and food quality, presentation, and consistency
• Handle customer inquiries, complaints, and service recovery professionally
• Coordinate staff schedules, attendance, shift coverage, and break management
• Train and coach team members on service standards, product knowledge, and operational procedures
• Ensure compliance with hygiene, food safety, sanitation, and health regulations
• Monitor inventory levels, stock ordering, wastage control, and supplier coordination
• Support sales growth through upselling, promotions, and operational improvements
• Oversee cash handling, POS operations, daily reports, and closing procedures
• Conduct regular inspections to maintain cleanliness, maintenance, and visual standards
• Collaborate with management on performance targets and operational goals

Requirements

• Previous supervisory experience in premium cafés, restaurants, or hospitality environments
• Strong leadership and team management skills
• Excellent communication and customer service abilities
• Good understanding of café operations, specialty coffee service, and hospitality standards
• Ability to work under pressure in a fast-paced environment
• Strong problem-solving and organizational skills
• Experience with POS systems, inventory control, and reporting
• Flexible schedule, including weekends and holidays

Preferred Qualifications

• Diploma or certification in Hospitality Management or related field
• Experience in luxury hospitality or multi-branch café operations
• Knowledge of specialty coffee and premium food service
• Multilingual communication skills
• Experience in staff training and performance management

Key Competencies

• Leadership and people management
• Operational excellence
• Customer experience management
• Attention to detail
• Conflict resolution
• Time management
• Team development
• Sales awareness

Pay: QAR2,500.00 - QAR4,000.00 per hour

Work Location: In person