Supervisor, Operations - Coral Gables

As the Supervisor of Operations, you will oversee the day-to-day operations of one of Sollis Health’s concierge emergency facilities . You will be responsible for ensuring smooth day-to-day operations and that Sollis members receive e xceptional service and care. You will work on the Operations m anagement team and l ead the daily activities of the center . 

Full Time - 40 hours/week 

Responsibilities : 

• Supervise the performance of clinic staff, including Front Desk Coordinators, Radiology Techs, Lab Specialists and other support staff and provide performance reviews and corrective action plans as needed
• O versee workflows for the front desk, lab , radiology and general patient flow throughout the clinic.
• Ac t as the primary point of contact when on shift for any patient or employee concerns escalating to the extended Operations leadership team  as needed. 
• A ssist in maintaining inventory of supplies for the site partnering with Procurement and Nursing leadership to ensure all items are stocked.
• Create staff schedules for clinical and operations, complete bi-weekly payroll, and daily reconciliations of timecards for employees at your site.
• Facilitate a culture high-quality patient experience through exceptional and responsive encounters with Sollis members .
• Part ner cross- departmental ly with peers and leaders to increase efficiency and to provide high- quality services.
• Train new and existing staff on updated and new company policies .
• Assess and manage vendor relationships and negotiate cost effective contracts 
• Lead team meetings and in-service training.
• Assume front desk responsibilities for as needed
• Performs related duties as assigned.

Experience

We believe extraordinary people come from a variety of backgrounds, but ideally, we would expect that you have:

• Bachelor's degree required
• 3+ years of relevant experience in a professional environment required , preferably within healthcare, startup, or related compan y .
• 1+ year of previous leadership experience. 
• Excellent written and verbal communication skills.

Skills: To be successful in this role, candidates will demonstrate the following: 

• Ability to juggle multiple calls at once
• Ability to wor k well under pressure
• Ability to treat confidential medical information with care and discretion.
• Experience interfacing with senior-level executives and high-profile clientele.
• Ability to establish businesslike and courteous rapport in all relationships.
• Self-motivated with strong attention to detail
• Solid organization/time management skills.

About Sollis Health

Sollis Health is the first and only medical membership that’s on-demand 24/7, 365. We live up to the concierge promise: with just one call, our members experience unparalleled care and follow-up on their schedule and their terms. 

Our members never wonder if it’s a “real” emergency. They simply call Sollis for immediate access to ER-trained medical teams, on-site labs and imaging, expedited specialist appointments, and care navigation that’s all under one roof. With unlimited 24/7 virtual and in-person support from locations in Manhattan, the Hamptons, Los Angeles, South Florida, and San Francisco, Sollis puts our members in first class by handling all medical issues—big or small—with expert concierge care anytime, anywhere.