Supplier Support Specialist

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Job Description

Are you looking for a position with a work/life balance? Do you want to earn four (4) weeks off during your first year of employment? Do you want low and no cost health insurance options? If you answered “yes” to any of these questions, you need to complete your application now. Work for the city you love!!!

The Office of Administrative Services Department is actively seeking a Supplier Support Specialist.

Did you know as a City of Jacksonville employee, you would also have twelve (12) paid holidays and a personal leave day as well? In addition to health insurance, dental, vision, life insurance and flexible spending plans are also available. City of Jacksonville employees are also eligible for Federal Student Loan Forgiveness after ten (10) years of public service and on-time payments.

This is technical work at the lead worker level in providing administrative and operational support for supplier registration, onboarding, and ongoing engagement within the City’s procurement systems. The work requires knowledge of governmental procurement processes, supplier management practices, and technical support procedures, involving the application of specialized skills acquired through a combination of formal training and considerable on-the-job experience. Work includes acting as the primary liaison between the City and external suppliers to ensure proper registration, compliance, and portal functionality. The employee assists Purchasing Analysts and Buyers in resolving supplier-related technical issues during active solicitations and contract activities. Contacts with others require skills in understanding, influencing, and communicating with suppliers, internal staff, and other stakeholders; and are important in providing responsive customer service, maintaining compliance, and supporting procurement operations. The work is semi-routine in that tasks are guided by established policies and procedures, but independent judgment and initiative are required to determine appropriate solutions to supplier or system-related issues. Work is performed in an office environment and requires the use of standard office equipment such as a personal computer. Physical demands consist mainly of sitting or standing at a workstation for extended periods and occasionally lifting or moving light objects. Work is performed under general supervision where assignments are varied and, although subject to standardized practices and procedures, the employee is permitted to set priorities with supervisory approval.

Examples of Work

Serves as the primary liaison between the City and suppliers to facilitate registration, onboarding, and continued engagement.
Builds and maintains strong, professional relationships with suppliers to ensure clear communication, responsiveness, and compliance with City policies and procedures.
Manages the onboarding process for new suppliers, ensuring all documentation, certifications, and compliance requirements are met prior to activation.
Oversees the Supplier Prequalification Application intake and approval process for Capital Improvement and Construction projects.
Assists Purchasing Analysts and Buyers in resolving supplier-related technical issues during active solicitations and contract administration.
Monitors supplier performance through established metrics such as delivery timeliness, accuracy, and responsiveness; identifies areas for improvement and conducts regular business reviews.
Addresses and resolves supplier concerns regarding quality, delivery, invoicing, or system access to ensure operational efficiency and service continuity.
Generates and administers the Triannual Supplier Survey for the Procurement Division, compiling data and preparing reports to evaluate supplier satisfaction and engagement.
Identifies and recommends process improvements to streamline supplier management procedures, enhance compliance tracking, and increase operational efficiency.
Collaborates with internal departments including Purchasing, Finance, and Quality Assurance to align supplier capabilities with City business needs.
Prepares correspondence, reports, and related documentation to support supplier management activities and maintain accurate procurement records.
Demonstrates proficiency in the City of Jacksonville’s competencies.
Performs related work as required.

Knowledge, Skills and Abilities

Knowledge of governmental procurement practices, supplier management, and administrative procedures related to supplier onboarding and compliance.
Knowledge of enterprise resource planning (ERP) systems such as Oracle for supplier registration and data maintenance.
Knowledge of standard office procedures, record-keeping, and customer service practices in a procurement environment.
Skill in the use of Microsoft Office Suite, including Excel, Word, PowerPoint, and Microsoft Teams.
Ability to demonstrate strong attention to detail and maintain accuracy in data entry, documentation, and reporting.
Ability to communicate effectively, both orally and in writing, with suppliers, internal departments, and external stakeholders.
Ability to establish and maintain cooperative working relationships with City staff, vendors, and the general public.
Ability to analyze problems, identify solutions, and exercise sound judgment within established guidelines.
Ability to operate standard office equipment and software applications necessary for procurement and supplier support functions.

Open Requirements/Supplemental Information

Five (5) years of education and/or experience in customer service, supplier registration and/or public sector supplier management.

A FULLY COMPLETED ONLINE APPLICATION IS REQUIRED. Apply at www.jacksonville.gov. Work history is required for all employment/volunteer work in which qualifications are being based. When meeting/basing qualifications on education, a copy of your college transcript, with your social blackout, is required with your application. U.S. transcripts do not need to be official, but must state your name, the school’s name, classes taken, grades received, type of degree, and date degree was conferred. Transcripts outside the U.S. must be converted to U.S. standards.

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Certain servicemembers and veterans, and the spouses and the family members of such service members and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for post-secondary educational requirements, in employment and are encouraged to apply for positions being filled.

If claiming veteran's preference, you must attach a DD-214 (Member Form-4 copy) or military discharge papers, or equivalent certification from the Department of Veterans Affairs listing military status, dates of service and character of discharge. You must also attach the Veterans Preference Certification Form and if applicable, the additional forms as noted here: http://www.coj.net/departments/employee-services/veterans-preference.

If a candidate believes he or she was not afforded the veteran’s preference, he or she may file a written complaint, within sixty (60) calendar days upon receipt of notification of the hiring decision, requesting an investigation to:

Florida Department of Veterans Affairs

Attention: Veterans’ Preference Coordinator

11351 Ulmerton Road, Suite 311-K

Largo, FL 33778-1630

Email: VeteransPreference@fdva.state.fl.us

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