Supply Administrator

WHY GFI? GFI Digital is an industry-leading provider of office technology solutions, helping businesses thrive for over 25 years. From managed IT and print solutions to networking, security, and unified communications, we make technology simple and impactful for our clients. Our success is driven by our people, and we're committed to creating an environment where employees can grow, learn, and build long-term careers. If you're looking for a company that truly cares about its people and its customers, GFI Digital is for you!

POSITION SUMMARY:

The Supply Administrator's primary goal is to process supply orders and to communicate and collaborate to ensure customer satisfaction.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Create and process supply orders received from the customer via incoming calls, voicemail, online, email, and FMA (Automated reporting system).

• Research orders by checking the supply history, yield of toner, and the monthly usage.

• Track late or missing packages through FEDEX and create call tags when necessary.

• Collaborate with internal departments to communicate customer requests and needs.

• Process supply returns to maintain and correct inventory as needed.

• Continue educating the customers and sales representatives on toner needs and FMA.

• Process paperwork with accuracy and attention to detail to maintain accurate records.

• Maintain internal and customer data via Excel spreadsheets.

• Work as a team to ensure all supply duties are completed by the end of day.

• Assist with miscellaneous tasks as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

1. Knowledge: This position requires 2-5 years of general administrative experience, with experience in customer service.

2. Skills: Must be extremely accurate and detail oriented. Must also possess excellent written and oral communication skills.

3. Abilities: Proficiency with Microsoft Excel and Word are required. Must have ability to meet deadlines.

BENEFITS & PERKS

We believe in taking care of our team both professionally and personally. That's why we offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance.

Financial & Retirement

• 401(k) with company match to help you plan for the future
• Referral bonus program. Get rewarded for bringing great people to the team.

Health & Wellness

• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Company provided Life Insurance, STD, LTD and AD&D
• Employee Assistance Program (EAP) for confidential counseling and support services
• Paid Time Off starting on your hire date
• Sick Time Off
• Employee Discount Program for added savings

#LI-LD1