Supply Coordinator

About ROLZO

ROLZO combines technology with white-glove service to elevate the journeys of the world’s most discerning travellers. Redefining luxury mobility, ROLZO offers an all-in-one platform for chauffeur services, car rentals, and VIP Meet & Greet experiences across 100+ countries, 750 cities, and 1,000 airports. Our mission is to empower businesses serving high-net-worth individuals with seamless, reliable, and consistent service worldwide. 

Overview

The Supply team builds the foundation of every ROLZO journey. From sourcing trusted partners to safeguarding margins and ensuring service quality, they design outcomes before the service begins. Their foresight ensures that every operation starts strong and every journey runs flawlessly.

Responsibilities

• Oversee daily dispatch operations, ensuring the correct chauffeurs and vehicles are assigned for each booking.
• Source, vet, and onboard new supplier partners worldwide, maintaining ROLZO’s standards of quality, reliability, and presentation.
• Monitor supplier performance, including availability, service quality, and profitability metrics.
• Manage booking margins by identifying cost-effective solutions without compromising the client experience.
• Maintain strong supplier relationships, acting as the primary operational point of contact to ensure responsiveness and alignment with ROLZO’s standards.
• Handle last-minute changes, delays, and client requests efficiently, maintaining calm precision in high-pressure situations.
• Communicate directly with suppliers, chauffeurs, and the Client Services team to guarantee seamless coordination.
• Uphold ROLZO’s five-star service standards through accuracy, operational control, and attention to detail.

Requirements

• Experience in dispatching, logistics, or transportation preferred.
• Strong analytical, organisational, and communication skills.
• Ability to work under time pressure in a global, fast-moving environment.
• Proficiency in scheduling and operational management tools.
• A proactive mindset and commitment to excellence in every outcome.