Support Center Executive

Makkays Pvt Ltd is Hiring | Support Center Executive (Full-Time)

Location: Islamabad

Department: Support Center

Makkays Pvt Ltd is looking for a Support Center Executive to support daily technical support operations, customer coordination, and ticket management. This is ideal for fresh graduates or students seeking hands-on exposure in customer service and after-sales technical support.

Key Responsibilities:

• Handle customer calls and emails professionally
• Create, update, and close tickets on the support portal
• Coordinate with technicians for scheduling and follow-ups
• Maintain service logs, SLA records, and documentation
• Assist in service reporting and KPI tracking

Required Skills:

• Good verbal and written communication
• Basic MS Office skills (Excel, Word)
• Organized, customer-focused, and eager to learn

What You’ll Learn:

• SLA & AMC structures (Silver, Gold, Platinum)
• Ticketing systems and service operations
• Customer handling and reporting workflows
• Exposure to real-world technical support environments

Interested candidates may email their CVs to:

madiha.suhail@ibs.biz.pk

Subject: Support Center Intern – Makkays

Job Type: Full-time

Pay: Rs60,000.00 - Rs70,000.00 per month

Work Location: In person