Support Engineer

Skills:
L2 of troubleshooting, Citrix Desktops, Remote Desktop to configure, lower-tier support groups, Troubleshooting, Windows/Linux Administration, Network Protocols,

Job Title: Support Engineer

Exp: 3+ Years

Type: Contract for 6 Months + Extendable

Location - Noida/ Bangalore

Night shift - rotational

Organisation Name: NEC Corporation of India Ltd.

Reporting Relationship: Project Manager

Role Summary: We are looking for a Desktop Support Engineer who has L2 level experience n troubleshooting hardware and network devices.

Job Responsibilities

• Knowledge of Service Now.
• Familiar with running SSH commands on network devices.
• Experience using Citrix Desktops.
• Experience using Remote Desktop to configure hardware and software on Windows computers.
• Knowledge of DHCP and DNS.
• Experience working on incidents passed to them from lower-tier support groups.
• Experience in troubleshooting complex hardware and software components.
• Knowledge of configuring network-based printers
  
  

Bonus Points

• Knowledge of Point-of-Sale peripherals.
• Experience working in the retail domain.
• Experience writing knowledge base articles.
  
  

Minimum Requirements

• L2 level of troubleshooting
• Qualification: - BCA/MCA/B Tech/BE or equivalent
• Provide case status updates to Customer and Retail Solutions personnel.
• Ensure customer satisfaction by advising customers on preventative measures, appropriate solutions and configurations which may impact product performance. Minimum 3 years experience